Computer Lab Technician at Umma University

Job Description:

 We are looking for a proactive and technically proficient Computer Lab Technician to contribute to the optimal functioning of our computer labs. As a key member of our technical support team, the successful candidate will play a vital role in maintaining the lab environment, providing technical assistance, and ensuring a seamless computing experience for students, faculty, and staff.

Responsibilities:

Lab Maintenance:

• Regularly inspect and maintain computer hardware, ensuring all systems are in optimal working condition.
• Coordinate with vendors for equipment repairs and replacements as needed.
• Keep abreast of emerging technologies to suggest and implement upgrades for enhanced lab performance.

Technical Support:

• Respond promptly to technical issues reported by lab users, troubleshoot problems, and offer effective solutions.
• Collaborate with other IT professionals to resolve complex technical challenges.
• Provide after-hours support during peak usage times or special events.

Equipment Setup:

• Install, configure, and deploy computer systems, servers, and peripherals according to established protocols.
• Conduct routine checks to ensure all lab equipment is up-to-date with software patches and updates.

Troubleshooting:

• Diagnose and resolve hardware and software issues, escalating problems when necessary.
• Maintain an organized system for tracking and resolving technical support tickets.

Security Measures:

• Implement and monitor security measures, including antivirus software and firewalls, to safeguard lab systems and data.
• Conduct regular security audits to identify vulnerabilities and propose solutions.

User Training:

• Conduct training sessions for lab users on the proper use of hardware, software applications, and adherence to lab policies.
• Develop instructional materials and guides to assist users in maximizing the lab resources.

Inventory Management:

• Keep an accurate inventory of lab equipment, software licenses, and peripherals.
• Generate regular reports on inventory status and make recommendations for procurement or retirement.

Documentation:

• Maintain comprehensive and up-to-date documentation for lab procedures, configurations, and troubleshooting steps.
• Ensure documentation is accessible to lab users and IT staff.

Collaboration:

• Collaborate with IT staff, academic faculty, and administrators to understand and address the evolving technology needs of the institution.
• Participate in planning and implementing technology-related projects.

Lab Upgrades:

• Stay informed about industry trends and advancements in technology.
• Recommend and implement upgrades to the lab infrastructure to enhance efficiency and user experience.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Computer Lab Technician or a similar role.
• Strong knowledge of computer hardware, software, and networking systems.
• Excellent troubleshooting and problem-solving skills.
• Familiarity with cybersecurity practices and measures.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a team.
• Attention to detail and strong organizational skills.
• Prior experience in an educational setting is a plus.