Corporate Sales & Ticketing Executive at BuuPass

What you’ll do

• The Corporate Sales & Ticketing Executive will manage corporate business partner sales and ticketing inquiries for airline, hotel, and car hire, ensuring customer queries are resolved promptly.

Principal Accountabilities (Key Performance Areas):

Corporate Partners Sales & Ticketing:

• Prudent management of booking requests from corporate business partners, including new bookings, changes, cancellations, and refunds.
• Ensure quick turnaround (within 24 hours) of corporate partners' phone queries and emails.
• Maintain nil or minimal complaints from corporate partners.

Reporting (Internal & External):

• Prepare and submit daily, weekly, or monthly sales reconciliation reports for business partners.
• Prepare and submit monthly business partners' performance reports to management for analysis and decision-making.
• Ensure reports are submitted by the 5th day of the subsequent month.

Periodic Visits to Corporate Business Partners:

• Conduct periodic visits to corporate business partners to strengthen business relationships.
• Maintain a quarterly log of business partner visits and feedback.
• Foster personalized relationships with business partners and receive compliments from them.

Qualifications

• At least 2 years’ experience in Corporate Travel Management (airline, hotel, and car bookings) within a busy travel agency.
• Diploma in IATA Travel & Tourism /Hotel Management/Sales & Marketing
• University degree from a recognized university a plus
• Proficiency in Amadeus and/or Travelport GDS
• Knowledge of Kenyan Corporate Travel Market
• Good command of MS office applications
• Strong selling and negotiation skills.
• Ability to relate well with internal and external customers.
• Good analytical, problem-solving, judgment, and decision-making skills.
• Excellent communication (written and verbal) skills.