Customer Service Admin at Kenafric Industries

Job Summary:

• We're looking for a proactive Customer Service Admin to support our Sales team. The role involves handling customer inquiries, processing orders, coordinating with departments, and ensuring smooth operations.

Key Responsibilities:

• Process and track customer orders
• Provide order updates to customers & sales team
• Verify stock, credit limits & escalate issues
• Coordinate deliveries with Dispatch Maintain records, invoices & ETR receipts
• Share account statements & follow up on overdue accounts
• Important: We never request payment during recruitment. Stay alert against fraud.

Qualifications:

• Diploma in Business Admin/Customer Service (Degree an advantage)
• 2+ years' experience in customer service/sales admin
• Proficient in Google Workspace & SAP Strong communication, accuracy & problem-solving skills

Key Skills:

• Strong communication and interpersonal abilities.
• Proficient in Google Workspace
• (Sheets, Docs, etc.) and SAP systems.
• High attention to detail and accuracy.
• Ability to work effectively under pressure in a fast-paced environment.
• Customer-focused with strong problem-solving skills.
• Proactive, results-driven, and a collaborative team player.