Founded in 1987 by the Chedda family, Kenafric Industries Limited is one of the largest manufacturers of Confectionery, Food, Footwear, and Stationery products in Kenya. Kenafric employs over 1500 people directly and touches the lives of more than 7500 people indirectly.
The vision of the founders and relentless hard work over 25 years has given Kenafric ...
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We're looking for a proactive Customer Service Admin to support our Sales team. The role involves handling customer inquiries, processing orders, coordinating with departments, and ensuring smooth operations.
Key Responsibilities:
Process and track customer orders
Provide order updates to customers & sales team
Verify stock, credit limits & escalate issues
Coordinate deliveries with Dispatch Maintain records, invoices & ETR receipts
Share account statements & follow up on overdue accounts
Important: We never request payment during recruitment. Stay alert against fraud.
Qualifications:
Diploma in Business Admin/Customer Service (Degree an advantage)
2+ years' experience in customer service/sales admin
Proficient in Google Workspace & SAP Strong communication, accuracy & problem-solving skills
Key Skills:
Strong communication and interpersonal abilities.
Proficient in Google Workspace
(Sheets, Docs, etc.) and SAP systems.
High attention to detail and accuracy.
Ability to work effectively under pressure in a fast-paced environment.
Customer-focused with strong problem-solving skills.
Proactive, results-driven, and a collaborative team player.
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