Customer Service Assistant at Bridge Talent Management

Job Summary:  

Our Client in the Event management services are looking to hire a Customer Service Assistant to handle complaints, provide appropriate solutions for customers, handle social media Management and follow up to resolve any issues their customers experience

Key Responsibilities:

• Answering all calls on the customer service line and attending to all calls promptly as required.
• Handling of internal and external correspondence through email and physical.
• Invoicing and receipting all jobs done.
• General office administration – including Filing
• Preparation of weekly payroll for operations
• Checking and responding to the company email promptly
• Debt collection and updating debtors list regularly
• Reconciliation of ORDER and PAYMENT for each job.
• Coordinating with Operations and Linen store team on orders and delivery –issuing confirmed orders to them & briefing them on the requirements for each.
• Receiving clients who come to the office / inviting clients to the office:
  • Organizing demos for them
  • Advising clients
  • Dealing with any queries / clarification needed
• Attracting potential clients by answering product and service questions and giving them information about our products and services
• Compile Tender / Pre qualification documents within the set deadline.
• Marketing – Getting new customers from existing database & other sources – Increasing Customer base.
• Social media – Sales & Marketing – update facebook page regularly, activate & maintain Social media sites eg.Instagram, linked-in & other social media platforms & respond to any queries.
• Any other tasks as assigned from time to time.

Requirements

• Bachelor's Degree in Business Administration/Public Relations from a recognized institution.
• 2 Years experience in Customer Service Management 
• Good communication skills.
• Excellent knowledge of MS Office & Excel.