We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.
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Our client is a leading e-commerce company in Kenya, dedicated to providing customers with exceptional online shopping experiences. They pride on offering diverse product range, user-friendly website, and commitment to customer satisfaction. As they continue to grow, they are looking for a dedicated Customer Service Representative to join their dynamic team.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
Provide detailed information about products, services, and order statuses.
Process returns, refunds, and exchanges in accordance with company policies.
Collaborate with other departments to address customer needs and provide comprehensive solutions.
Maintain accurate records of customer interactions and transactions.
Continuously strive to improve customer service processes and practices.
Requirements:
Prior experience in a customer service role within an e-commerce company is a must.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in using customer service software and e-commerce platforms.
High school diploma or equivalent; a degree in a related field is a plus.
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