Customer Service / Sales Executive at Alternate Doors

Our client a reputable Motor Vehicle Workshop that offers a range of garage services is currently looking to hire a Customer Service / Sales Executive.

Responsibilities

• Greet customers arriving at the workshop
• Use an existing network of industry contacts to generate new business
• Maintain strong business relationships with customers.
• Respond to all inquiries in a quick & timely manner.
• Maintaining positive customer relationships to ensure repeat business.
• Helping clients find the best automotive solutions explaining the benefits.
• Explain the product technical features and benefits to the customer; you may also have to demonstrate the use and operation of the product.
• Cross sell other products by highlighting on their benefits in relation to the products being purchased. 
• Upon completion of the transaction, ensure that accurate documentation is done and payment is collected. 
• Develop a rapport with the customer to encourage future business.
• Respond promptly to customer inquiries
• Handle, resolve customer complaints and keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Provide feedback on the efficiency of the customer service process

Qualifications

• Degree / Diploma in Business Administration; or a related field
• At least 2 years proven work experience as a Customer Service & Sales Executive in the Automotive industry or related field
• Must have experience in Sales & Customer Service
• Ability to negotiate and understanding marketing skills
• Self-motivated and goal-oriented, desire to deliver results
• Fast learner and a quick thinker
• Ability to adapt and grow in a competitive environment