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  • Posted: Nov 25, 2025
    Deadline: Not specified
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  • Cloud9 Marketing is a creative marketing collective based in the resort town of Whistler, BC. We are a full-service marketing agency offering both traditional and online marketing, social media, web development and graphic design. While our clients range in industry, sectors and location, living in Whistler gives us familiarity with resort-based tourism a...
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    CX & Technical Support Associate

    We are looking for a sharp, energetic CX & Technical Support Associate to be the frontline hero for our users. You’ll help customers(cloud9ers) resolve issues, understand Cloud9 features, troubleshoot technical problems, and deliver a delightful support experience across all our customer experience channels.

    Key Responsibilities

    • Provide fast, friendly, high-quality support via chat, email, social, and phone.
    • Troubleshoot user issues, payment failures, transaction delays, and app navigation questions.
    • Escalate bugs, fraud signals, and technical issues to engineering & product teams.
    • Maintain accurate ticket logs and internal documentation.
    • Assist with onboarding new users and educating them on Cloud9 features.
    • Track user pain points and propose process/product improvements.
    • Support community engagement and reputation management on social platforms.

    Requirements

    • 1–3 years experience in customer support, technical support, or fintech operations.
    • Strong communication, empathy, and problem-solving skills.
    • Basic technical troubleshooting ability (logs, screenshots, device types, app versions).
    • Familiarity with CRMs and ticketing tools (e.g., Zendesk, Intercom, Freshdesk).
    • Passion for digital products, fintech, and youth.
    • Ability to stay calm, clear, and solution-oriented under pressure.

    Check how your CV aligns with this job

    Method of Application

    Send the following to [email protected] with the subject line “CX/Technical Support – [Your Full Name]”: Your CV/Resume, A short note (3–5 sentences) on why Cloud9 excites you

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