Deputy Director, Hospitality Services (KSG 4) at Kenya School of Government

DDHS/06/2024-25 
Job Purpose

• The purpose of this role is to provide exceptional hospitality services including housekeeping and catering; and creating a positive experience for guests/clients at the School.

Job Descriptions

Duties and responsibilities at this level will include:-

• Coordinating development, implementation and review of hospitality service policies, standards, procedures and guidelines;
• Coordinating development, implementation, maintenance and review of professional standards and quality assurance in the provision of hospitality service;
• Spearheading setting of hospitality standard operating procedures;
• Ensuring efficient organization and management of accommodation facilities, kitchen and catering areas, housekeeping and laundryservices; maintaining records and inventory of all housekeeping and catering facilities and equipment and stock control at the School;
• Monitoring and ensuring compliance to health, safety and environmental regulations in the provision of hospitality services;
• Coordinating setting of performance targets and work plans;
• Coordinating planning, budgeting and requisitioning for Hospitality Services;
• Coaching and mentoring staff; and
• Building capacity and managing performance of the Hospitality Services.

Job Specifications

For appointment to this grade, an officer must have:-

• At least twelve (12) years cumulative relevant work experience, three (3) in the grade of Assistant Director, Hospitality Services or in a comparable position;
• Bachelor’s degree in either Hotel and Catering Management or Hotel and Hospitality Management or its equivalent qualifications from a recognized institution;
• Master’s degree in either Hotel and Catering Management or Hotel and Hospitality Management or its equivalent qualifications from a recognized institution;
• Certificate of medical examination in line with the Food, Drugs and Chemical Substance Act;
• Membership to a relevant professional body where applicable;
• Certificate in a Leadership or Governance Course lasting not less than six (6) weeks from a recognized institution;
• Certificate in computer applications; and
• Shown merit and ability as reflected in work performance and results.