Deputy Director, ICT Infrastructure and Support at Higher Education Loans Board (HELB)

Ref. No. HELB/003 - Grade 3

Job Profile:

The job holder is responsible for strategic infrastructure innovations, formulation and utilization of policies, regulations and procedures, planning, directing and coordinating the design, installation, and connectivity of computer systems and network infrastructure to ensure a robust ICT platform.

Duties and responsibilities at this level will entail: -
Infrastructure and Support

• Spearheading formulation of the Divisional strategic plan and ensuring its implementation to help realization of institution’s objectives;
• Ensuring alignment to Enterprise Risk Management Framework to mitigate directorate risks and closure of audit issues.
• Overseeing budget formulation and implementation for the Division to support prudent management of institution’s finances;
• Ensuring uptime and high availability of infrastructure environment as per the Institution Charter to enhance delivery of service to customers;
• Ensuring innovative acquisition of infrastructure technologies to ensure implementation of quality platforms;
• Ensuring establishment of efficient communication systems to ensure smooth and fast retrieval of customer information;
• Coordinating ICT infrastructure and support functions for the headquarter and regional offices for smooth access of systems;
• Ensuring planning and testing of Business Continuity Plan (BCP) so that Divisional human capital and assets are protected and are able to function quickly in the event of a disaster;
• Ensuing development and implementation of service level agreements with end users and third-party service providers for efficient customer service delivery;
• Ensuring development and maintenance of the Divisional Risk Register to mitigate Divisional risks, hence institutional risks;
• Spearheading formulation and implementation of the performance management system in the infrastructure and support Division for delivery of institution’s objectives and identification of human capital development areas; and
• Ensuring the safe custody, access control and uptime of the servers which hosts the Enterprise Resource planning (ERP) software to ensure sustainability of confidentiality, integrity and availability of customer information.
• Leading project teams during maintenance and upgrading of ICT infrastructure projects to enhance health of the infrastructure.
• Ensuring documentation of all ICT infrastructure setup for ease of maintenance and knowledge transfer to other ICT engineers;
• Preparing Request for Proposals (RFPs), bid proposals, contracts, scope of work reports, and other documentation for ICT projects and associated efforts to prepare for implementations; and
• Overseeing implementation of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems to ensure integrity and availability of information.

Person Specification

For appointment to this grade an officer must have: -

• Served for a cumulative period of fifteen (15) years relevant work experience three (3) of which must have been at the grade of Assistant Director, Information Communication Technology or in a comparable position;
• Bachelor’s degree in information technology, Computer Science, Business IT, Software Engineering, ICT Project Management, Computer Engineering or any other equivalent qualification from a recognized Institution;
• Masters Degree in any of the following disciplines: - Information Technology, Computer Science, Business Information Technology, Software Engineering, Project Management, Business Administration, Data Science, Computer Engineering or any other equivalent qualification from a recognized Institution;
• Leadership Course lasting not less than four (4) weeks from a recognized institution;
• At least three(3) of the following Professional certifications : (Certified in the Governance of Enterprise IT (CGEIT), Certified Information Security Manager (CISM), Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA),Microsoft Certified Solutions Associate (MCSA), Prince2, PMP, Sure Step, or other equivalent qualifications from a recognized institution;
• Membership to a relevant professional body and in good standing where applicable;
• A valid practicing certificate where applicable; and
• Shown merit and ability as reflected in work performance and results

Key Skills and Competencies

• Communication;
• Experience in Configurations of top tier ERP solutions
• Proficiency in programming;
• Data Base Querying;
• Data Analytics;
• Demonstrate appetite for Innovation & Disruptive Technologies;
• Team player;
• Interpersonal skills;
• Emotional intelligence
• Data Integration, Data Warehousing, Business Intelligence, OLAP, and Data mining as well as
•  familiarity with ICT standards such as ITIL, COBIT
• Risk management and Reporting.
• Information and network security
• Experience with Unix/Linux/Windows Operating systems
• Experience with contact center technologies