Digital Health - Intern at Living Goods

• The Role:

To support the Kenya Digital Health Operations Office
Key Responsibilities:
Service Desk and Incident Management:

• Assist with the JIRA Help desk tool adoption and utilization for HQ staff. The Analysis of frequent requests, trends and general usage of the tool. Championing usage of the tool.

Administration:

• Support on the planned system security reviews.
• Support IT Policy review documentation.
• Setup and support Physical meetings at HQ.
• Support with user credentials creation.
• Liaison with the vendors delivering physical services to the Digital Health Department.

Asset Management:

• Support the movement of Assets within the organisation. (From HQ, to Storage and also the field users)
• Manage the Clean up of the Asset tracker and day to day updating of the system.
• Asset disposal end to end process.(Consolidate the aged Assets Database)
• Follow up on asset requests for new joiners/hires, their setup and deployment

Academic Qualifications & Work Experience

• Bachelor’s Degree in Computer Science and Information Technology or a related field;

Competencies/Attributes

• Communication skills. Must be able to clearly articulate incidents/problems to all the stakeholders, resolve issues and or escalate where needed and report on progress.
• Computer skills. Possess technical knowledge pertaining to operation of Digital tools.
• Multitasking skills. Ability to offer quick turn around on solutions.