Direct Sales Agent at Tatu City Limited

JOB DESCRIPTION

The Direct Sales Agent will autonomously oversee sales activities for Tatu Telecom sales and customer account management engagement. Primary responsibilities will include sales, collection, and fostering client relations to ensure customer retention. The objective is to finalize all sales transactions successfully.

RESPONSIBILITIES:

• Responsible for delivering revenue and customer growth targets.
• Maintain working relationships with existing and new clients to ensure they receive exceptional service and identify potential new sales opportunities.
• Establishing customer needs, identifying prospects, setting appointments, making effective qualifying sales calls, and managing the sales cycle to close new business in all service categories.
• Working with weekly and monthly sales targets and Key Performance Indicator. Tracking customer service KPIs and metrics by ensuring the customers are likely to recommend a company/product/service to their friends or colleagues.
• Achieve maximum sales profitability, growth, and account penetration within an assigned territory/market segment.
• Working closely with other teams to develop new business.
• Make sales follow-up calls with clients to establish the clients’ satisfaction levels with company products and services.
• Collaborating with relevant departments to ensure the implementation of integrated strategies.
• Researching the market and identifying potential target customers.
• Analyze the territory/market’s potential, track sales, and status reports
• Supply reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Collaborate with the Infrastructure team to deploy networks in potential/prospective regions, estates, and MDUs, guaranteeing a sales rate of 60% or higher upon the completion of fiber readiness in the area.

REQUIREMENTS

Hard skills and experience:

• Proven work experience as a Sales Representative
• Excellent knowledge of MS Office
• Familiarity with CRM practices along with the ability to build productive business professional relationships
• Highly motivated and target-driven with a proven track record in sales
• Excellent selling, negotiation, and communication skills
• Prioritizing, time management, and organisational skills
• Ability to create and deliver presentations tailored to the audience’s needs
• Relationship management skills and openness to feedback
• Bachelor’s degree in business or a related field.