Dispatch Assistant / Rider – Meru at Harleys Limited

Responsibilities

• Delivery Operations: Deliver goods to customers using a company motorbike along assigned routes, ensuring timely, professional, and compliant deliveries, while maintaining the company’s image and obtaining all required delivery confirmations.
• Vehicle Inspection and Safety Compliance: Conduct daily motorbike checks, wear all required safety gear, and report faults promptly to ensure safe operations in compliance with PPB, OHAS, and road safety regulations.
• Order Verification and Dispatch Preparation: Receive, sort, and verify orders before dispatch, check quantities, labels and item conditions to ensure accurate deliveries.
• Loading, Unloading and Goods Handling: Assist in loading and unloading goods securely to prevent damage, and take full responsibility for the condition and accountability of items in transit.
• Customer Service and Conduct: Provide excellent service during deliveries, address customer queries courteously, and report any complaints or delivery issues to the Dispatch Manager.
• Documentation and Reporting: Maintain accurate delivery records, log kilometers and fuel usage, and submit signed delivery notes, invoices and any collected payments promptly upon return.
• Security and Emergency Response: Park safely in designated areas, stay alert to security threats, and follow company emergency protocols, reporting any incidents immediately.
• Compliance and SOP Adherence: Follow all company SOPs and policies related to dispatch, delivery, safety and quality management standards.
• Motorbike and Workspace Hygiene: Keep the motorbike and delivery gear clean and well-maintained and assist in maintaining a tidy dispatch area when required.
• General Dispatch Support: Support other dispatch activities such as sorting, scanning or loading vehicles, and perform any additional tasks assigned by the Management.

Qualifications

• Minimum KCSE Certificate. A Certificate and/or Diploma in Logistics or Supply Chain will be an advantage.
• Valid Motorcycle Riding License (Class “F” or “G”) and good riding record for a minimum of two years.
• Basic training in GDP or GSP will be an advantage.
• Minimum 2 years of experience in delivery, courier or dispatch operations.
• Good understanding of Nairobi routes and surrounding areas.
• Basic mechanical knowledge of motorbike operations will be an advantage.
• Experience in handling pharmaceutical or sensitive goods will be an advantage.
• Fluent in both English and Kiswahili. Knowledge of additional regional languages will be an advantage.
• Ref: HAR/HR/AD/061