Dispatch Officer / Driver – Meru at Harleys Limited

Responsibilities

• Delivery Operations: Safely drive the company’s vehicles to deliver goods as per the dispatch schedule, ensuring accuracy, professionalism and full compliance with traffic and city council regulations.
• Vehicle Inspection and Safety Compliance: Conduct daily vehicle checks and report faults, ensuring compliance with OHAS, PPB and the company’s safety standards during all deliveries.
• Loading, Unloading, and Goods Handling: Assist in proper loading and unloading of goods, following correct stacking and handling procedures to prevent damage and ensure compliance with regulatory standards.
• Accountability and Documentation: Ensure accuracy and accountability of goods in your custody, and promptly submit all signed delivery documents, cheques and updated delivery logs.
• Customer Service and Communication: Provide courteous service during deliveries, address customer concerns, and escalate issues or delays to the Dispatch Manager for resolution.
• Vehicle Hygiene and Corporate Image: Maintain a clean vehicle and present a professional company image by wearing full uniform and ensuring proper parking and handling of goods.
• Security and Emergency Response: Adhere to the company’s security protocols, park vehicles in safe zones, and report any emergencies or incidents immediately.
• General Dispatch Support: Support dispatch operations through order sorting, verification and coordination with internal teams, and perform other tasks as assigned.

Qualifications

• Minimum KCSE Certificate. A Certificate and/or diploma in logistics or supply chain will be an advantage.
• Valid Driving License (Class BCE or as applicable) with a 3-year clean driving record.
• Minimum 3 years of experience in delivery, courier or dispatch operations.
• Good familiarity with the Meru region and the surrounding Mount Kenya region.
• Basic mechanical knowledge and experience with vehicle checks and care.
• Experience handling pharmaceutical or sensitive goods will be an advantage.
• Fluent in both English and Kiswahili. Knowledge of additional regional languages will be an advantage.
• Ref: HAR/HR/AD/060