E-Commerce & Operations Associate at Summit Recruitment and Search

• Our client, a well-established luxury fashion brand known for its classic designs, exquisite raw materials, superior craftsmanship, and exceptional attention to detail, backed up by an unparalleled customer experience, is seeking a highly organised and tech-savvy E-Commerce & Operations Associate.
• This role is ideal for a meticulous planner who thrives in managing the back end of online sales, from product uploads to order fulfilment, alongside meticulous paperwork and shipping, while supporting brand growth across digital platforms.

Responsibilities

• Oversee and coordinate product photography, ensuring high-quality, brand-aligned visuals. Upload and manage product listings on the website, maintaining accuracy and consistency.
• Maintain and update the e-commerce website, ensuring smooth functionality and a user-friendly experience and oversee order processing, shipping, and client communication to ensure timely delivery and high customer satisfaction.
• Use Mailchimp to create and send email marketing campaigns twice a week, including segmenting, scheduling, and tracking performance.
• Manage social media content and campaigns across key platforms and ensure social media engagement and growth. Design simple marketing tools and social media graphics using Canva and be conversant with online shopping stores.
• Monitor stock levels, update product availability, and report on online sales performance and provide administrative and operational support to ensure smooth day-to-day backend operations.

Qualifications

• Degree in Business, Marketing, or a related field
• At least 3 years of experience in e-commerce sales/digital marketing
• Proficient with website content management systems (CMS). Basic HTML knowledge is an advantage
• Detail-oriented and highly organized with excellent time management and multitasking skills
• Comfortable handling logistics, inventory, and fulfilment processes
• Familiar with social media platforms and their business applications, such as Instagram and Facebook
• A problem-solver with a proactive mindset and excellent customer service skills