Emergency Medical Service Manager at St John Ambulance

Position Summary

• The Emergency Medical Service (EMS) Manager will oversee the administration and strategic direction of the EMS department, ensuring operational efficiency, compliance, and revenue growth.

Key Responsibilities

• Coordinate staffing, scheduling, and performance management.
• Oversee emergency vehicles, medical supplies, and equipment compliance.
• Liaise with the Training and Ambulance Service Committee on business and performance matters.
• Manage ambulance service agreements and contracts.
• Develop and monitor departmental budgets and identify funding opportunities.
• Supervise EMT students during clinicals in collaboration with the course coordinator.
• Investigate contract performance issues in coordination with HR.
• Ensure compliance with relevant laws and regulations.
• Engage with stakeholders to resolve operational issues and improve service delivery.
• Advise the CEO on EMS-related matters and recommend policy improvements.
• Represent the department in public forums and prepare reports and proposals.

Qualifications

• Master’s degree in Nursing, Emergency Medical Care, Public Health, Health Management, or related field.
• BSc in Nursing (KRN); Higher Diploma in Nursing is an added advantage.
• Minimum of 10 years’ relevant experience, with at least 5 in senior management.
• Strong experience in Accident & Emergency or ICU settings.
• Excellent leadership, communication, and decision-making skills.
• Knowledge of emergency medical services and evacuation procedures.