Enterprise Operations L2 Support Engineer at Airtel

Responsibilities

• Provide L2 support for SIP trunk services, other system-related problems and ensure SIP Trunk systems adhere to industry security standards and company policies
•  Work with external PBX service providers to resolve connectivity or service issues as needed. 
  Validate IP/VLAN plans for new Enterprise customer connections as received from IP planning teams 
• Maintain relevant live Enterprise service trackers and data to monitor all critical Service Level Agreements 
  Troubleshoot on L2/L3 IP connection for Enterprise customers via microwave or IPRAN 
• Work with field operations teams to clear alarms on last mile connections for live services 
• Troubleshooting last mile/customer premises equipment (CPE) connectivity with partners/Tx engineers 
•  Perform capacity upgrade/downgrade configurations for Enterprise links 
•  Prepare and present change requests in CMB for configuration change approvals and ensure E2E change management life cycle process
• Ensure proper security hardening of IP connections to minimize network vulnerability exposure
• Configure port limiting on last mile connections 
• Support presales solution architect in capacity planning and forecasting 

Qualifications

• Bachelor’s degree in IT/ Telecommunications, Electrical, Electronics engineering or its equivalent with at least 3 years working experience within the telecommunications industry with a strong bias in ISP/fully Integrated operator environment
• Advanced level understanding of wireless telecommunications and IP protocols with 3 to 5 years’ experience in a highly interactive environment.
• Experience with SIP software and hardware such as PBX systems (Cisco, Avaya, Asterisk, etc.), softphones, and handsets
• Strong understanding of network protocols (TCP/IP, DHCP, DNS, VLANs) and troubleshooting tools (Wireshark, etc.).
• Working knowledge in operation and configuration of multi-vendor IP equipment (microwave, routers & switches)