Finacle Support Engineer at Azenia

Job Purpose

The Finacle Support Engineer will support the business to achieve its goals and objectives by using effective, contemporary IT practices, policies, and procedures to achieve strategic objectives. Responsible for developing and implementing policies and programs that support the organization's overall strategic directions. Oversees various areas of Enterprise Business Application systems, such as Ticket raised resolutions, Application (VAS) Initiatives, and project activities, System availability and uptime, training and talent development. 

Responsibilities

• Ensuring business continuity by ensuring proper and regular backup of applications are done with support from the System Administration team. 
• Ensure all applications have up-to-date documentation (deployment architecture, connection matrix, and system manuals, and troubleshooting guides). 
• Training of the application to the relevant support teams. 
• Support Application by maintaining system availability and system uptime. 
• Adhere to Incident, Problem and Change Management processes (Ticket assignment and resolution, Problem management to resolve the root cause of repeat incidents, attend CAB meetings and verify all changes implemented are properly tested to minimize incidents related to changes). 
• Ensure security of data and information within the Applications Systems (User access review and general application housekeeping). 
• Support execution of the design, planning and implementation of company projects that promote business needs. 
• Demonstrate sound technical judgment, communication skills, and talent development capabilities. 
• To be efficient and effective in issue resolutions. 
• To maintain the Culture Brand of the organization and customer service. 
• Contribute to business growth and sales of the organization. 
• Recommend review of existing business applications to ensure they are able to adapt to the changing business environment. 
• Ensure timely and accurate availability of application reports. 

Required Skills/Experience

• Bachelor’s degree in IT or equivalent. 
• 5 - 8 years of work experience.
• Experience in application system administration skills and certifications for example Linux, oracle, ITIL, WebLogic, WebSphere, Java, SQL, Window PowerShell, C++, and other related certifications. 
• Solid experience in problem analysis and resolution of software problems, proven ability to function in a self–directed environment. 
• Experienced in project management and running multiple projects. 
• Innovative thinker who is positive, proactive, and readily embraces change. 
• Able to operate in a performance-driven organization. 
• Culturally aware and adept at working across multiple geographies. 
• An ability to work in tight deadlines and within constraints. 
• Experience in integrations, customizations, payment systems, operation systems, credit systems, trade finance systems, clearing systems, treasury operations