Front Office Operations Assistant at Citi

Job Description:

The Operations Assistant is an entry-level role responsible for primarily managing the front desk operations, attending to clients at the banking hall. In addition, the person will handle other operational processes done in coordination with the wider Transaction Services team. The overall objective is to provide excellent customer service and operational processing in a fast-paced environment while focusing on, service, quality, attention to details, accuracy and controls.

Responsibilities:

• The major objective of this position is to create a bridge between the bank by providing exceptional customers service to all customers especially the in-person ones, in the banking hall.
• Offer customer service assistant to customers in the banking hall
• Resolution of enquiries like statement balances and printing of statements for customers and logging in investigative enquiries for resolution
• Cheque book request and custody including issuance of the same to customers
• Daylight custody of documents, bankers’ cheques/drafts and issuance of the same to customers
• Receiving of customers instructions, scanning and forwarding to the relevant departments accordingly
• Assist with back-office operational processes and reconciliations
• Ordering of stationary for the department and ensuring adequate supply of Bank stationary
• Ensuring that the banking hall is neat and tidy at all times and exchange rates are changed daily and in a timely manner
• Apply basic technical knowledge to ensure efficient customer service that meets quality standards
• Perform job duties by following detailed procedures or explicit instructions under direct supervision
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills & Knowledge:

• University Degree
• Technical competence with MS office applications.
• Attention to detail
• Ability to prioritize
• Ability to handle pressure.
• Speed and accuracy.
• Familiarity with the processing systems
• Good customer service

Personal Attributes:

• Good interpersonal skills and ability to communicate effectively.
• A team player
• Willing to learn, a fast learner preferred
• Positive attitude
• Flexibility
• Good judgment.
• Ability to work independently/ unsupervised

Education:

• University graduate with minimum  upper second honors (or equivalent)

Nature of the Job:

• Quality of work has to be high due to a high level of customer awareness and competition. Timeliness and error free processing of transactions is key.
• Be alert on frequent changes in Government regulations, Bank policies and procedures due to restructuring.
• Ability to handle large volumes.
• Flexibility and adaptability to change.
• High volumes of transactions which require more time to process
• Due diligence is required at all times to ensure that documentary procedures are adhered to as per the banks regulations.