Asset Tracking Manager at G4S

Reporting to the National Operations Manager- ESS, The Asset Tracking Manager (ATrM) is responsible for the delivery of the overall G4s Asset tracking technical and Commercial capability. This includes supply, installation, Monitoring and maintenance of Asset tracking Solutions in identified market segments. The Manager will be required to liaise closely with the ESS technical and Sales Teams to coordinate and deliver this service effectively and grow market share.

Responsibilities

• Management of technical staff to deliver capability to customers.
• Managing direct communication with customers including proactive discussion and handling of complaints.
• Managing resolution of technical issues on escalation from Operations based on clear timelines.
• Liaison with G4S hardware and software providers on technical issues requiring technical and commercial support and maintenance of a close relationship to ensure issues are escalated quickly and easily resolved.
• Intelligent management of stock levels of equipment spares to ensure availability of key items at all times.
• Ordering of equipment based on stock levels and customer order requirements. This requires the Manager to work closely with the Sales Manager to ensure availability and full time support to sustain the sales pipeline.
• Supply chain management (including statutory processes) to ensure timely receipt of devices to support the sales pipeline.
• Management of all installation and commissioning within customer SLAs.
• Scheduling and delivery of preventative maintenance for all installations. This requires the monitoring and coordination of technical staff in the field.Management of repairs and corrective maintenance based on clear timelines.
• Maintaining up to date system and device knowledge amongst technical staff.
• Custody of toolkits and other critical technical accessories.
• Technical assessment and investigation of security incidents.
• Collection and processing of data to support monitoring of KPIs and generation of key MI.
• Manage control room operations and develop SOP’s for tracking operations
• Continuous improvement and innovation of new products
• Lead, manage and guide commercial activities in the section to achieve both individual and company set revenue targets.
• Control and manage department revenue, capital expenditures and budgets, ensuring expenditure is within function is appropriately managed
• Ensure gross margin of the department is maintained at positive levels
• Locate areas of improvement in the operations and propose corrective actions that meet challenges and leverage growth opportunities
• Develop strategies to ensure continuous revenue growth for the department
• Develop, implement and control data protection policies to ensure compliance to the applicable laws and protection of critical customer and company information.

Ideal candidate:

Knowledge and Qualifications

• A Degree in Electrical and Electronics engineering/ Computer science or business related field
• Good Knowledge of the Kenyan Market Tracking business
• Good understanding of Kenya legislation on the Sector Certification with the relevant regulatory electronic agencies.
• Good Commercial knowledge on Asset tracking market in the region
• Demonstrate technical knowledge associated with Asset tracking
• Knowledge of various tracking platforms setup and configuration
• Knowledge of fuel management systems

Experience

• Minimum 5 years professional experience managing asset tracking business/unit as a senior manager
• Minimum 3 years experience in installation, maintenance and troubleshooting of low voltage system
• Customer service skills
• Project management

Technical Skills

• Knowledge in Integrated security systems Conflict Management
• Microsoft Word – Intermediate level Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• Google suite of products
• Minimum 3 years experience in installation, maintenance and troubleshooting of low voltage systems