Microsoft 365 Support Engineer at Marie Stopes

Key Responsibilities

• Working knowledge of Microsoft 365 platform and supporting technologies. Office 365 and associated Microsoft tools, including MS Teams, OneDrive and SharePoint Online, Windows 10, MS Office suite and the business context in which the tools are used.
• Proactively support the global user community in their use and adoption of Microsoft 365.
• Continually update and maintain knowledge of the Microsoft 365 platform and emerging Microsoft products and solutions.
• Strive for and explore efficiency gains and maximise return on investment opportunities, that technology can offer.
• Working to and managing customer expectations and SLAs.

Key Skills

• To perform this role, it is essential that you have the following skills:
• Microsoft AD and Hybrid identity management and administration
• Cloud only, hybrid and un-synced objects
• Ad Connect 

Microsoft Endpoint Manager

• Configuration and troubleshooting
• Policying, app packaging and update rings
• Microsoft Exchange Online administration
• mail flow, rules and connectors
• External DNS management, SPF, DMARC and DKIM.

Microsoft SharePoint Online administration

• Permissions
• Workflow management
• Sites collections, sites and pages management
• Concepts of different SharePoint functions (lists, libraries and web parts)

To perform this role, it is desirable that you have the following skills:

• Power automate exposure
• PowerShell / scripting exposure
• Azure administration

Key Experience

To perform this role, it is essential that you have the following experience at the escalation point level:

• Microsoft 365 management and administration
• Microsoft Exchange Online administration/support
• Microsoft SharePoint Online administration/support
• Microsoft AAD, AD connect administration/support
• Microsoft Endpoint Manager administration/support