Global Lead Pharmacy Program at VisionSpring

About The Job
Description:

• Are you a change maker, excited about quality and client experience, who wants to play a pivotal role in correcting the vision of millions of low-income customers so they can work, learn, stay safe, and care for their families?
• The pioneering social enterprise, VisionSpring, seeks a global lead for the pharmacy program to lead the consolidation and expansion of the pharmacy program, an innovative program to bring glasses closer to the target group. The global lead will work closely with the three countries (Ghana, Nigeria and Bangladesh) that are currently piloting this program to provide technical and business support to VisionSpring team members and our pharmacy partners.
• The position will preferably be based in any of the three VisionSpring countries where the pharmacy program is operational (Nigeria, Bangladesh or Ghana) with travel to the remaining/other countries. The duties and responsibilities presented below may change and develop as our activities evolve and expand.
• The Global Lead collaborates with country VAP team members, particularly the pharmacy leads. The Global Lead works hand in hand with the MERL unit to ground best practices in evidence. The Global Lead is a member of VisionSpring’s Global Program Office and reports to the Global Vice President of programs (based in Accra).

About You:

• Mission-driven, entrepreneurial leader. You build a mission-driven unit to support the delivery of the organization’s long-term outcomes widening our outreach. You foster ideation, iteration, creativity and learning.
• passionate about quality standards. You love understanding the quality of our services and practices and are passionate to further improve quality standards on a global scale.
• Customer centric. You center program-quality around defined value propositions, customer experience, and feedback.
• Scaling champion. You are motivated to transform local and national processes and protocols into scalable approaches that can be adjusted to reflect country contexts but ensure similar quality and client experience across the board.
• Inclusive player-coach. You mentor and develop people. In a diverse, growth-stage organization you create opportunities for participation and increased responsibility. You model vulnerability and accountability, and roll-up your sleeves to deliver when and where needed.

What You'll Do
Support the development of the Pharmacy strategy:

• Build “Best Practice” pharmacy model based on the existing (pharmacy) business models and evidence from the programs in Bangladesh, Ghana and Nigeria.
• Identify and recruit talent inside and outside the organization to fill these roles during the various phases of the strategic systems are developed to keep pace with the scope and scale of the pharmacy operations.

Management & organization:

• Work effectively with VisionSpring pharmacy Leads in country and the global MERL team to progress the objectives for pharmacies and achieve program objectives.
• Define technical competencies and skills needed to deliver on the pharmacy program in all countries.
• Build the capacity of our pharmacy leads and other relevant project leads on business models and sales techniques.
• Ensure there are linkages with other parts of the business, like other Vision Access Programs and IP/Sales.

Monitor, Evaluate & report results:

• Ensure fully-validated monitoring and tracking of client numbers, end customer and stakeholder (implementing partners & pharmacies) feedbacks to report on key trends and drivers and providing monthly reports on progress vs. targets and recommendations on interventions for the Country Teams to implement.
• Identify and recruit talent inside and outside the organization to fill these roles during the various phases of the strategy.
• Assess business performance and develop business cases for eyeglasses in pharmacies.

Capacity building and support:

• Provide continuous support to improve the quality of our pharmacy programs and the client experience in all our countries.
• Support the recruitment, management, development of team members and motivate them to deliver the highest quality of services.
• Ensure team members have easy access and understanding of VisionSpring’s pharmacy tools, processes and systems and best practice.
• Train team members on pharmacy tools, processes and systems in collaboration with the head of the training/learning department where relevant.
• Contribute to program knowledge management.

Business Development:

• Support future project design by contributing to proposals ensuring that quality assurance and client experience are at the heart of our interventions.

Requirements:

• Minimum of 5 years of progressive experience on the operations side of health care service delivery, preferably pharmacies.
• Master’s degree in businesses administration, marketing, health management/public health, or commensurate work experience in related to health marketing, healthcare or hospital management or pharmacy.
• Experience in technical support and coaching of partners and/or team members.
• A commercial mind-set, understanding the levers for profitability for success within the marketplace.
• Ability to positively influence people without having line management relationship.
• Strong commitment to respectful collaboration with multi-lingual team members from diverse backgrounds.
• Fluency in English, written and spoken.
• Ability to travel 30% of the time. Willingness to travel internationally and work in locations with limited infrastructure.
• Preferred experience and skills: 
  • Experience working in sub-Saharan Africa, India, Bangladesh, and/or Vietnam
  • Working in a high-growth or start-up environment
  • Working in an international organization operating in low- and middle-income countries. 
  • Experience in a commercial business or insurance financed healthcare preferred.

Compensation:

• Salary range is based on experience, education and location.
• Annual performance-based bonus.
• VisionSpring offers competitive benefits, including health insurance, gratuity funds, and generous vacation/personal time.