Guest Relations Host at JLL

Job Description

Responsible for external Client / Hospitality services including visitor management, reception, client suite management and hospitality si.e. (FB, dining etc.)

• Responsible for and manage the Customer Experience services within reception and workplace and how it impacts all client employees and visitors
• Proactive communicator with all key influencers within JLL and client
• Liaising with the team and other key stakeholders.
• Support the operational Workplace Experience Survey NPS
• Own your operational space to ensure a fantastic Service Journey for customers within your location
• Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally
• To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
• To regularly monitor customer feedback and produce an appropriate action plan based on the results.
• To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.

Sound like you? To apply you need to be / have:

• You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills 
• Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers 
• High attention to detail 
• Flexible and proactive 
• Ability to react quickly and decisively when faced with a problem or issue 
• Team player, 3 years’ experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment 
• Able to work off their own initiative and with minimal direction 
• Strong team player with a commitment to support their colleagues 
• Exceptionally organised and skilled in multi-tasking 
• Computer Literate – good understanding and working knowledge of office software. 
• Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions. 
• Proven track record of achievement 
• An ability to understand problems, its impact and provide resolutions in a timely manner 
• Feel empowered to take action and resolve issues quickly and thoughtfully 
• Excellent time management and organisational skills 
• Ability to work under pressure and to tight deadlines 

What You Can Expect From Us

• We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
• Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
• We can’t wait to see where your ambitions take you at JLL. Apply today!