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  • Posted: Mar 11, 2025
    Deadline: Mar 17, 2025
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  • I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
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    Head of Central Operations

    Job Purpose

    • The role holder is responsible for operational efficiency and ensuring processes conform to standard banking practice, rules and regulations with a view of avoiding reputational and financial risk to the organization.

    Key Responsibilities

    • Regulatory Compliance & Risk Management: Ensure all centralized operations comply with internal and external regulations. Maintain up-to-date procedures for key processes, including Customer Onboarding, SWIFT payments, Clearing, Deposits, Treasury Operations and Trade Operations.
    • Operational Controls & Transaction Management: Implement strong controls to ensure efficient, accurate, and secure transaction handling, minimizing operational risks.
    • Leadership of Central Operations: Oversee the Central Operations team responsible for Customer Onboarding, Treasury Operations, SWIFT payments, Central Clearing, Central Deposits, Trade Operations, and Customer Data Management/KYC Remediation.
    • Performance Monitoring & KPI Management: Track and manage unit performance against budgets, resource allocations, and KPIs, ensuring operational targets are met.
    • Service Delivery & SLA Management: Establish, monitor, and renegotiate SLAs with supported units to ensure consistent service delivery.
    • Business Process Re-engineering (BPR) & Projects: Oversee BPR initiatives, ensuring processes are optimized and procedure manuals remain aligned with evolving business needs. Develop scalable, efficient central operations processes and coordinate system testing and rollouts.
    • System Approvals & Service Reviews: Approve SWIFT users and critical Internet Banking service profiles for CBK and correspondent bank operations. Initiate or support service reviews with vendors and banking partners to enhance service quality.
    • Strategic Initiatives & Project Support: Provide operational input into key strategic initiatives, new projects, and product rollouts.
    • Stakeholder Collaboration: Work with external partners such as KBA, CBK, KRA, and vendors to ensure regulatory alignment, industry best practices, and operational efficiency.
    • Escalation & Decision-Making: Escalation point, providing guidance and direction on central operations matters.
    • Change Management & Process Improvement: Lead change management initiatives to drive process efficiency, cost reduction, and service quality improvement.

    Financial Responsibility:

    • Review of relevant policies and procedures
    • Engagements with various 3rd parties; SWIFT & vendors
    • Various system improvements
    • Process changes
    • Central Operations staff resourcing and other expenses

    Person Specifications

    • Professional Qualifications / Membership to professional bodies/ Publication
    • AKIB or other relevant professional training.

    Academic Qualifications

    • Bachelor’s Degree in Business, Banking or related field.

    Work Experience.

    • Over ten (10) years’ relevant experience with over four (4) years in a senior management role in a similar sized organization.

    Competencies

    • Planning & Organizational skills
    • Analytical skills and attention to detail
    • Strong oral and written communication skills
    • Interpersonal skills to manage stakeholders at all levels
    • Ethics and integrity
    • Excellent judgment and analytical abilities and impeccable integrity.
    • Strong commercial awareness and an ability to connect to business goals

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to I&M Bank on imbank.bamboohr.com to apply

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