Head of Distribution at KCB Bank Kenya

Job Description
Distribution Strategy & Network Management 

• Define and execute the bank’s branch and distribution strategy in line with Retail objectives. 
• Provide oversight of regional offices to ensure delivery of sales and service targets. 
• Continuously review and optimize the branch footprint and distribution model for efficiency and relevance.

Sales & Business Growth 

• Drive sales performance across the branch network to achieve revenue and profitability goals. 
• Ensure alignment of distribution activities with customer acquisition and retention strategies. 
• Monitor performance of regions and branches, recommending interventions where necessary.

Channel Optimization & Innovation 

• Lead optimization of traditional and alternative channels to improve accessibility and customer experience. 
• Leverage technology and digital solutions to strengthen the efficiency of distribution channels. 
• Identify opportunities for new channels and formats to enhance market penetration.

Customer Experience & Service Excellence 

• Ensure branches consistently deliver superior customer experience and service quality. 
• Monitor customer feedback and implement initiatives to address pain points.
• Align distribution activities with customer-centric values and service standards.

Risk, Governance & Compliance 

• Ensure all distribution activities comply with regulatory standards, internal policies, and risk frameworks. 
• Identify risks related to branch and channel operations and implement mitigation measures. 
• Provide accurate reporting on performance, risks, and opportunities to senior leadership.

Leadership & Talent Development 

• Lead and mentor Regional Managers and Branch Managers to build strong leadership capacity. 
• Foster a high-performance, customer-focused culture across the distribution network. 
• Build talent pipelines and succession plans for sustainable distribution leadership.

 Academic & Professional

• Education     Bachelor’s Degree    Any    RQ
• Professional Qualifications    AA
• Master’s degree    AA

Experience

Total Minimum Experience Required     10

• Sales    10    ES
• Credit     10    ES
• Banking operations    10    ES
• Relationship Management    10    ES