Head of Retail Credit Approvals at NCBA Group

Job Purpose Statement

The holder should be a credit professional responsible for ensuring that the Retail Division (which includes lending to the MSME Banking and Personal / Consumer Banking) and Credit Risk Management functions achieve the objectives of facilitating revenue generation through prudent business growth, quality loan approvals, improving the credit risk control environment, supporting innovation and product development plus the delivery of business enablers within Credit Risk.  The role holder should also build capacity and provide leadership.

Key Accountabilities (Duties and Responsibilities)

Financial  20%

• Oversee Retail Credit Risk Approval cost to budget targets and ensure they are maintained within approved budget through optimisation of retail credit deliverables
• Provide strategic direction to manage financial credit loss metrics related to provisions and portfolio quality
• Ensure the Retail Division is aligned to the Bank’s risk appetite - to minimise unnecessary loss that may arise due to imprudent lending.

Internal business processes   30%  

• Portfolio and data quality metrics of information on the Core Banking System
• Oversite of new innovations, digitization, automation through Credit Scoring development and business process improvement
• Credit risk oversight of product development within the Bank’s risk appetite.
• Provide leadership to ensure high compliance standards are met & Satisfactory Audit / Risk ratings 
• Satisfactory Regulatory inspection ratings
• Oversight of Retail Compliance and Governance benchmarks
• Providing day to day and long range oversight and strategic direction for the Retail Credit Risk function related to multiple product lines including Business Banking/SME lending, Asset finance, Leasing and Personal/Consumer lending 
• Oversee product development to ensure the products are inline to risk appetite also Policy Development & Review
• Oversight in creating, implementing and administering the Bank’s Credit Risk strategies, procedures, credit approvals, portfolio management and portfolio reporting (internal and external)
• Responsible for providing leadership to the Retail Credit Risk team, successful goal attainment within Retail credit and risk mitigation across Retail product lines and stakeholder departments to ensure safety and soundness while optimizing the profitability and sustainable growth.
• Oversight in Monitoring the Retail book portfolio to ensure we are within the Bank’s strategic intent through quality lending and monitoring. Ensuring the Retail business teams receive the necessary data timely to achieve this.
• Providing leadership to the Retail Credit Risk team to ensure efficient and timely credit service, resolving customer complaints and contributing towards achievement of the objectives of the department and the Bank.
• Ensuring that compliance objectives are met which includes audit and regulatory inspection outcomes as per annually defined targets
• Adopting and developing a network of strong partnerships with the Business and Business Support teams and other functions of the Bank.

Customer   30%  

• Oversight in Adherence to agreed SLA with the stakeholders
• Oversight in managing Customer satisfaction benchmarks

Learning and growth   20%  

• Provide leadership to ensure
• Employee Retention 
• Competence development 
• Performance Management
• Employee satisfaction benchmarks

Job Specifications

• Relevant undergraduate degree – preferably financial oriented.
• Appropriate Masters Level or Post Graduate Qualification preferably financial oriented – will be an added advantage.
• Relevant Professional qualifications in Banking, Accountancy, Credit / Risk management.
• Min 10 years of experience in Credit Risk Management, other relevant areas of practice - preferably within Banking sector, out of which 6 years should be at Management level.
• Exposure to Credit, Market and Operational Risk dimensions, Basel implementation, Credit Scoring, IFRS 9 / Expected Credit Losses implementations, ICAAP, amongst others.
• Econometric experience (e.g, competence in understanding key Macro Drivers of Credit Risk, Customer Behaviour and Lending Strategy).
• The ability to conduct complex credit and related risk analyses and provide senior management with business insights of Retail Business credit quality and behaviour trends, plus the overall portfolio performance.  
• Strong communication skills (written and oral) and the ability to articulate complex issues at an intuitive level to a non-risk audience.
• Ability to think creatively - to challenge the norm and drive through appropriate credit solutions – even in the face of adversity and challenges.

Job Dimensions

• Reporting Relationships: jobs that report to this position directly and indirectly
• Direct Reports - 4
• Indirect Reports - 9