Head, Process Digitization Tribe at HF Group

Principle Accountabilities

• Define and communicate a clear vision and strategy for the Process Digitization.
• Align tribe initiatives with the organization’s digital transformation and innovation goals.
• Develop a roadmap for process digitization, prioritizing key areas with the greatest impact.
• Lead the digitization and automation of core business processes to enhance efficiency and customer satisfaction.
• Implement data-driven decision-making to optimize processes and reduce operational bottlenecks.
• Ensure seamless integration of digital solutions with existing systems and platforms.
• Collaborate with internal teams, technology partners, and third-party vendors to optimize channel performance.
• Establish and manage strategic partnerships that enhance distribution and service delivery.
• Align business channel strategies with key stakeholders, including other business team in the group, credit, risk & compliance, technology and marketing.
• Lead and develop a high-performing team, including scrum masters and product owners.
• Foster a culture of innovation, collaboration, and agile execution.
• Provide coaching, mentorship, and training to enhance team capabilities and drive performance excellence.

Key Competencies and Skills

• Proven track record of leading agile teams and delivering successful digital solutions.
• Strong knowledge of process automation tools, digital platforms, and emerging technologies.
• Experience in leading multi-disciplinary teams, including Product Owners and Scrum Masters.
• Demonstrated ability to strategize and execute large-scale digital transformation initiatives. 

Minimum Qualifications, Knowledge and Experience

Experience, Academic & Professional Qualifications

• Bachelor’s degree in Business, IT, Computer Science, or a related field (Master’s degree preferred).
• 10+ years of experience in digital transformation, process optimization, or product management.
• Expertise in Agile frameworks (Scrum, Kanban),Lean methodologies and design thinking.