Hospitality Retail Assistant at Gap Recruitment Services Limited

Job Purpose:

Our client is not just a luxury safari lodge; it's a place where vibrant personalities, stunning landscapes, and incredible wildlife converge to create unforgettable moments. They are proud to call Kenya's Maasai Mara home, and they are seeking an enthusiastic individual with experience working in a high-end lodge setting to join their team. If you're a self-motivated, proactive, and responsive individual with a passion for retail and Kenyan/East African design, they want you to be part of their journey.

Key Responsibilities:

• Drive sales to maximize profits and minimize costs.
• Handle guest invoicing, billing, collection, and payment reconciliation.
• Manage reporting and data-capturing related to sales and consumer trends.
• Provide regular shop performance reports.
• Maintain stock levels, pricing, and conduct end-of-month stock-takes.
• Reconcile shop inventory movement against sales.
• Foster relationships with suppliers for stock replenishment and performance updates.
• Ensure the shop display aligns with the lodges retail visual merchandising strategies.
• Update shop merchandising regularly.
• Maintain cleanliness and orderliness in both the shop and studio.
• Drive production, quality control, and innovation in the Beading Studio.
• Manage and motivate in-house and external Maasai artisans for timely guest orders and availability of "evergreen" beaded items.
• Engage with guests warmly and professionally.
• Share interactive product stories and assist guests with shop-related needs.
• Accurately label packages and capture guest shipping details.
• Ensure proper packaging of guest items.
• Continuously learn about their brand, guests, retail strategy, and our retail pillars.

Qualifications and Skills:

• Experience in a lodge/hotel retail environment.
• Minimum of 3 years' experience in retail and Kenyan/East African design.
• Proven track record of excellent customer service.
• Familiarity with reservation and property management software like ResRequest.

Competencies:

• Guest Delight: You should have a strong commitment to guest delight. You should be passionate about creating exceptional experiences for guests, going above and beyond to exceed their expectations and ensure their satisfaction.
• Attention to Detail: A sharp eye for detail, particularly in visual merchandising, inventory management, and administrative tasks, to maintain the highest standards of quality and organization.
• Excellent Communication: Strong verbal and written communication skills, with the ability to engage with guests warmly and professionally while effectively conveying product knowledge and stories.
• Positive Attitude: A can-do attitude, resilience, and a willingness to go the extra mile, even in challenging situations, to ensure guest satisfaction and team success.
• Innovative Thinking: The capacity to think creatively and proactively, contributing fresh ideas to enhance the retail experience and drive sales.

Benefits:

• Medical cover.
• Accommodation.