Business Operations Assistant at Innovex Solutions

About the job
We are looking to fill the position of Business Operations Assistant responsible for facilitating efficient client administration, records maintenance, products administration, document management & operational level reporting.

Qualifications:

• Bachelor’s degree from a recognized university.
• Customer service training/experience.
• CPA qualification, knowledge of bookkeeping and accounting principles.
• Maximum 2 years’ experience, in a busy work environment. Fresh graduates will also be considered.
• Highly organized and able to work within tight timelines.
• Ability to express complex scenarios concisely and with clarity both in verbal and written form.
• Self-development, initiative-taking.
• Ability to work well in a team.
• Flexible with regard to work hours (beyond standard 8am – 5pm schedule, based on work demands, working in shifts – including early morning and night shifts).
• Strong communication and interpersonal skills.
• Organized, able to multi-task, and attention to detail.

Responsibilities

• Product operations – learn about our product portfolio, and undertake tasks and business processes associated with the delivery and use of our products by clients and customers. This includes; data entry and analysis, reconciliations, generating reports, tracking and responding to customer complaints, requests, etc.
• Assist in implementing strategies that lead to the fulfillment of customer requirements by adhering to the set standard operating procedures on a day-to-day basis.
• Training – implement training programs for clients either through physical onsite training and/or regular bulletins.
• Cross-functional collaboration – handle various roles such as account management and operational level reporting & reconciliations for the various products.
• Project management – assist in research and documentation of user requirements, automation of manual processes, and advancement of automated processes.
• Product roll-outs – collaborate with the technical team to test and roll out products and new features and provide feedback from clients for product enhancement.
• Problem-solving – tackle business challenges through scalable solutions.
• Product development – support commercialization of products as the key support for the distribution team/field operations team.
• Data analysis, data tracking, and reporting for specific products to analyze client behavior & measure of key operational performance metrics.
• Accounting & admin support - provide necessary financial and logistical support to project activities as well as support in administrative issues to ensure effective running of the business.
• Processing payments, managing invoices, and tax management (additional for staff mapped to finance role).
• Perform any other duties as may be assigned from time to time

Additional information:

• Starting salary, Kshs30K, increased to Kshs40K upon confirmation (3 months' Probation,
• we typically retain approx. 60% of staff beyond the Probation period)
• Annual leave and private medical insurance upon confirmation
• Monthly data + phone allowance
• At least 2 days weekly work from home
• Annual performance appraisal and opportunity for promotion