Inpatient Team Leader at Avenue Healthcare

Job Objective/Purpose

Oversee the day-to-day operations of the laboratory and ensure efficient and effective functioning by managing a team of laboratory staff, coordinating workflow, and optimizing processes to meet operational goals.

Key Responsibilities

• The Hospital Inpatient Team leader will perform the following people management duties as guided by Avenue HR policies and in coordination with the HR Department.
  • Efficient Inpatient Doctors utilization- Liaise with the Medical Services Manager to ensure optimal staff levels as well as efficient use of overtimes and locums. 
  • Identify training gaps and liaise with HR to facilitate training
  • Ensure staff within the inpatient units are highly motivated and minimize staff attrition rates by
    • Regular staff engagement and monthly departmental meetings
    • Promptly addressing staff concerns
• Reward, Recognition and Discipline 
  •   Ensure that deserving staff are recognized/rewarded 
  •   Disciplinary action (with proper cause) is undertaken without undue delay and per defined policies
• Staff supervision: Responsible for supervising all inpatient doctors (resident and locum medical Officers)
• Ensure that the inpatient wards and theatre function effectively and efficiently.
  • Ensure timely and appropriate investigations and treatment of the patient.
  • Ensure smooth and timely admission process.
  • Coordinate multidisciplinary care whenever a patient requires it.
  • Monitor Turn Around Time of service and intervene when necessary
  • Perform duties as a member of the hospital clinical governance committees as guided by the committees Terms of Reference.
• Conduct clinical activities and share the on-call responsibilities as per service responsibilities to the Hospital. Private practice will not be permitted.
• Ensure that avenue corporate governance policies are adhered to. 
  • Prevent, detect, and report any fraud or criminal activity
  • Fully review and ensure implementation of audit recommendations 
• Ensure the highest quality of care and service in the inpatient units:
• Coordinate all Clinical Governance Committee meeting, maintain minutes and ensure closure of actions points / Matters arising.
• Prepare documentation for Clinical Privileging and maintain up to date records for all specialists and Inpatient doctors.
• Develop Care protocols, Standard Treatment guidelines and Pathways in coordination with outpatient team leader, Medical Services Manager, specialists, and other stakeholders
• Monitor compliance to care protocols, guidelines, pathways, and standard treatment guidelines by the clinical staff.
• Review and act on quality indicator reports and implementation of QIPs as assigned by Medical services Manager.
• Timely writing of death reports with timely escalation of unexpected deaths to Medical services Manager for incident investigations and root cause analysis.
• Incident Reporting: Ensure all sentinel incidents/events are recorded and reported within 24 hours using the provided tools, 
• Ensure proper documentation for patient notes and proper review - consulting with fellow doctors, consultants when need be.
• Maintain and enforce infection control standards.
• Ensure implementation of medication policies to prevent medication errors
• Patient satisfaction and confidentiality:
• Ensure patient satisfaction through quality of care, communication, and collection of feedback from patients as determined in the KPI using the standardized patient satisfaction in the inpatient units.
• Always maintain client/patient privacy and confidentiality
• Any other duty as assigned by your immediate supervisor in line with the job description 

Person Specification

• Bachelor’s degree in medical science.
• A valid Kenya Medical Practitioners’ and Dentists Board License (KMPDB) will be required
• Updated BLS, ACLS/ATLS certificate
• Experience in clinical leadership
• Proven 2 years' experience post internship.
• Customer focus, empathetic and emotional intelligence.
• Strong interpersonal and communication skills.
• Organizational awareness and attention to detail.
• Teamwork and result oriented.