Installation & Service Technician (s) at Dorbe-Leit Solutions Limited

Key Responsibilities:

Efficient Installation & Service Delivery:

• Execute daily installation schedules efficiently, ensuring timely completion of assigned jobs.
• Adhere to established installation procedures and quality standards to ensure proper functionality of all installed kits.
• Optimize travel and work processes to minimize average installation time per job without compromising quality.

Quality Workmanship & Problem Resolution (First-Time Fix Rate):

• Diagnose and resolve technical issues accurately and comprehensively on the first visit, minimizing repeat call-outs.
• Perform thorough post-installation checks and testing to ensure system integrity and functionality.
• Identify potential issues proactively and implement preventive measures during installations.

Ensuring Customer Satisfaction:

• Communicate clearly and professionally with customers before, during, and after installations.
• Educate customers on the basic operation and maintenance of their newly installed kits.
• Ensure the work area is left clean and tidy after every job.
• Promptly address any customer concerns or questions related to the installation or product functionality.
• Encourage customers to provide immediate feedback through designated channels (SMS, app-based).

Documentation & Reporting:

• Complete all service reports and necessary documentation accurately and on time.
• Report any persistent technical issues or product defects to the relevant department.
• Manage and account for tools and equipment used in installations.

Identifying Sales Opportunities & Generating Referrals:

• Act as a brand ambassador during all customer interactions, representing the company positively.
• During installations or service calls, proactively identify opportunities for new kit sales based on customer needs or inquiries.
• Encourage satisfied customers to provide referrals by providing them with information on how to refer other customers.
• Pass on details of interested customers or potential leads identified during field visits to the Sales Team for follow-up.

Qualifications

Atleast 3 years experience as an Installation and Service Delivery Technician of internet and satelite solutions.