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  • Posted: Apr 28, 2025
    Deadline: May 1, 2025
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  • Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that bui...
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    Installation Supervisor

    • Responsible for onboarding, training and performance management of minimum installers. Tracking job ticket status and material inventory for installations, repairs and maintenance.

    KEY ACCOUNTABILITIES

    • EXPECTED END RESULT (“WHAT”)    SUPPORTIVE ACTIVITIES (“HOW”)
    • Manage Job tickets for installation closed Leads    
    • Coordinate with dispatch for daily appointments for the installers
    • Coordinate the transportation of material and stage for installers to the customer’s’ premises.
    • Ensure 100% successfully completed job tickets as scheduled by the installers
    • Track job ticket status to close leads
    • Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
    • Inventory management of FWA CPE/FTTX ONT +Installation Material at assigned stock point    
    • Approve additional installation material beyond standard kit or collection of additional installation payment from customer
    • Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
    • Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
    • Reconcile inventory and accessories picked vs deployed by installers
    • Daily tracking of team members attendance in gate meeting and prospects logged requirement
    • Closure and Installation fulfilments
    • Daily tracking of lead closure and installation fulfilment
    • Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place
    • Tracking and monitoring Performed installation work (civil+ electrical) at customers premises    
    • Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
    • Provide Reports of Works done with the corresponding time sheet for daily submission.
    • Sign off return/ refund on failed customer acceptance of installation
    • Tracking job ticket status
    • Supervise completion of tasks within the allotted time frame for the installers
    • Team Management    
    • Responsible for onboarding and training the installers
    • Conduct performance Management of the installers

    DIMENSIONS

    • All KPIs to be agreed
    • Other Dimensions
    • Installation Supervisor will manage a maximum of 15 installers

    SKILLS & KNOWLEDGE

    Educational Qualifications & Functional / Technical Skills     

    • Networks, Technical or electrical or equivalent qualification
    • Professional Qualification in Project Management Techniques
    • IT Literacy and business education, an added advantage
    • Able to operate in a performance driven organization
    • Strong troubleshooting abilities
    • splicing and racking abilities

    Check how your CV aligns with this job

    Method of Application

    Send your updated CV to [email protected]  on or before 1/05/2025.

    Build your CV for free. Download in different templates.

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