IT Officer – Systems at The Center for International Health, Education and Biosecurity (CIHEB)

Job Summary

• The primary function of this position is to provide technical assistance to the service delivery team. Maintain and monitor systems to ensure controls and processes are compliant. Ensure systems stability, performance optimization, ERP module enhancements, and Power BI reporting, as well as provide user support. Microsoft Dynamics 365 ERP implementation, maintenance, and customization skill is required.

Key Responsibilities

System Maintenance & Support

• Conduct regular system health checks and performance tuning.
• Apply updates, patches, and security enhancements.
• Provide user support, troubleshooting, and training.
• Ensure data integrity and system stability.
• Recognizes problems by identifying abnormalities, reporting violations. Implements security improvements by assessing current situation; evaluating trends; anticipating requirements. 

Power BI Reports Development

• Design, develop, and maintain Power BI dashboards and reports for analytics.
• Ensure real-time data synchronization between ERP and Power BI.
• Optimize reports for performance and usability.

System Integration

• Implement seamless integration between Dynamics 365 ERP and other internal/external applications.
• Ensure data consistency across systems.
• Develop and maintain APIs and middleware for integration.

Enhancements

• Improve financial reporting, budget tracking, and compliance.
• Automate workflows and enhance vendor and commitment reports.
• Streamline HR, Admin and grants modules
• Enhance user experience and self-service capabilities.

Qualifications: 

The ideal candidate should have:

• A Bachelor’s degree in Computer Science, Information Technology, Software engineering or a related field.
• 5+ years of experience in Microsoft Dynamics 365 ERP implementation, maintenance, and customization.
• Expertise in Power BI report development and data visualization.
• Strong knowledge of system integration, API development, and middleware.
• Proficiency in SQL, Power Platform, and automation tools.
• Excellent problem-solving, troubleshooting, and user support skills.

Key Competencies

• Strong analytical and critical-thinking skills.
• Ability to work independently and collaboratively with multiple departments.
• Excellent communication and documentation skills.
• Ability to meet deadlines and manage multiple priorities effectively.