Lead – Digitization & Capability Development at Airtel

Responsibilities

• Drive New feature rollout on Sales & Tribe app
• Understand & resolve Field issues on sales Apps & Other digital Tools
• Manage IT developments related to evolving KYC / Biometric regulations & compliance
• Own & Run the sales Academy- Driving training & Capability development with UpGrad
• KYC App (Tribe) issue resolution  
• New feature UAT completion 
• Coordinating field testing for App issues
• Managing User / network masters
• Uploading targets on Sales App
• Mobigo tracking/Utilization/efficiency

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, IT, or related field.
• 4–6 years’ experience in sales operations, distribution management, or digital transformation (telco/FMCG/tech industries preferred).
• Proven success in deploying digital tools in large sales/distribution networks.
• Strong background in sales capability building and people development.
• Hands-on experience with CRM, sales force automation, digital trade systems, and analytics tools.
• Certifications in Digital Transformation, Agile, or Sales Enablement are an advantage.