Lead – KYC & Sim Swap at Airtel

• The role holder will be responsible for driving KYC, Sim swap and Airtel money processes to ensure regulatory compliance and seamless customer experience, while having competitive advantage for all country operations in Africa.

Responsibilities and Accountabilities:

• Driving the KYC process compliance for both new acquisitions and existing base for all country operations in Africa for both Mobile GSM and Airtel Money
• Ensuring the process is designed simple and seamless for Customers to on-board quickly and also is having competitive advantage
• Ensuring the process is fully automated and as much as digital under the purview of regulatory laws for the country
• Driving Sim swap process compliance across all country operations for Lost & Damaged sim and for Sim upgrade processes
• Driving risk mitigation for all Airtel Money and Sim swap processes while ensuring process simplification
• Proactively engaging with Regulator to ensure participation in future processes

Academic and Qualifications and Experience:

• Bachelor of Technology with in-depth understanding of telecom trends
• MBA preferred
• 10-12 years of experience in leading a highly qualified and experienced team in a highly complex environment
• 10- 12 years of in-depth experience in the telecom space, especially in KYC and Regulatory domain

Competencies and Behavior:

• Having good background and experience on KYC norms and implementations.
• Very high collaboration with Regulatory, Legal, IT teams.
• High on analytics and problem solving through automation.
• Very high on rigor, processes and policies.
• Creativity (out-of-the box thinking) and strong entrepreneurial spirit
• Strong Commercial Acumen
• Strong Customer orientation
• Excellent Communication and negotiation skills
• Able to operate in a performance driven organization