Manager KIMSOM Quality Assurance at Kenya Institute of Management (KIM)

JOB PROFILE

Reporting to the Head of KIM School of Management, officer is responsible for ensuring quality assurance and compliance in all KIM programs, processes, procedures and the regulatory framework.

Introduction of the KIM School of Management

The KIM School of Management is a strategic division of the Institute responsible for delivery of the long-term programs of the Institute through out the country. This position report to the head of the KIM School of Management. The Quality Assurance Manager’s role is responsible for monitoring of standards across the branches, ensuring a customer friendly environment, compliance to the regulatory framework and business growth through repeat business. This is an exciting role that involves active participation in capacity building in a dynamic setup to the delight of the customer.

MAIN RESPONSIBILITIES OF THE JOB

The office holder is responsible for;

• Allocated Professional Programs;
  • Compliance to the requirements of the examination body/ institutions for all the accredited programs.
  • Support roll out of the programs at the branch level.
  • Cascading Product knowledge especially at the branch level.
• Quality Assurance in KIM School of Management
  • Set up systems for quality assurance management in the Institute.
  • Setting quality assurance compliance objectives and ensuring that targets are achieved.
  • Ensuring compliance with national and international standards relating to education and training.
  • Setting up and maintaining controls and documentation process.
  • Establishing standards of service for customers or clients.
  • Ensuring quality in the development of management and certification programmes.
  • Prepare and manage the departmental budget for resource allocation and control.
  • Develop quality assurance standards and ensure compliance of all branches in adherence to agreed standards.
  • Establish the industry standards in training and plan execution.
  • Prepare standards and compliance reports.

THE TEAM LEADER IN THE ACCREDITATION PROCESS

The accredited centres are mandated to offer KIM programs and hence receive examinations from HQ.

• Formalize the Accreditation process for all the centres.
• Establish new accredited centres in line with the strategic plan to increase the KIM footprint.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• A Master’s Degree from a recognised university
• Minimum 5 years’ experience in a similar field
• A professional qualification is an added advantage
• Computer literate

PERFORMANCE STANDARDS:

1. Ensure that there are quality learning activities in the branch
2. Availability of a compliance matrix for KIM School of Management
3. Improve Net Promoter Score for the Institute.