Manager Recoveries at Bank of Africa Kenya Limited

Job Purpose

Indicate in one or two sentences the general purpose of the position.

• Review the Allocated NPA portfolio for analysis and follow up and thus cause recoveries (cash collections, upgrades and write backs) and prevention of delinquency/further deterioration of the portfolio within the set Bank guidelines
• Review all the recovery action plans to achieve timely and maximum recovery at a minimal cost and appropriate turn-around time.
• Managing relationships with bad debtors and other professionals involved in the bad debt management system such as lawyers and process servers
• Ensure that all recovery actions are adequately documented as per Bank’s guidelines

Responsibilities and Accountabilities

starting with Strategic, Managerial then Operational

• Analysing and making/recommending decisions on recommended actions by Recoveries officer i.e. restructures, delay payments, transfer to third parties.
• Developing, and guiding Debt Recovery and Remedial unit staff in reviewing all non-performing facilities and developing appropriate strategies to ensure efficient and cost effective recoveries.
• Review, recommend and implement debt restructures/renegotiations where appropriate to return bad debts to performing book.
• In conjunction with the GM Recoveries review and managing High value top accounts to avail proper work out solutions
• Secretary to the Recovery Analysis meetings (held by Recovery analysis committee ) for delinquent/struggling accounts
• Attend and present in CDA/SAC/RAC meetings and implement appropriate actions
• Reviewing and validating the service providers invoices
• Implement a system to ensure all recovery actions are adequately documented as per Bank’s guidelines
• Minimum Requirements-State the Academic and Professional Qualifications and Work Experience

Work Experience

• 5-7 years+ relevant work experience (preferably within Credit risk management or Credit Control).
• In-depth knowledge of Credit risk management.
• Knowledge of Methods and techniques used to analyze the financial conditions of debtors and to make collections.
• Knowledge of the CRB Act, prudential guidelines and consumer protection Act.

Academic & Professional Qualifications

• University Degree preferably in Business related field such as Economics, Finance & Accounting from recognized institution by Commission for University Education.
• Master’s degree in a relevant field is added advantage.
• Banking professional qualification, Accounting Qualification or equivalent

Competencies and Attributes

State the personal traits and technical skills required in a sentence format

• Operational Leadership - provide leadership and strategic oversight to the team to ensure targets are met.
• Ability to analyze information of debtors account and package plausible solution based on the facts presented
• Ability to establish effective rapport with debtors, related parties and other parties to obtain information and elicit cooperation.
• Ability to independently evaluate information and make recovery decisions within prescribed guidelines.
• Ability to communicate firmly and effectively in oral and written form.
• Ability to negotiate agreements and settlements within established guidelines.
• Ability to gather and present information in legal proceedings to procure legal judgments.
• Communication Skills (Verbal & Written) and Presentation skills – articulating key messages clearly to various stakeholders.
• Emotional Intelligence – the ability to understand and manage own emotions, team, and various stakeholders including managing conflict.
• Analytical Skills - ability to deconstruct information/critical thinking, to draw conclusions for problem analysis, resolution and decisions making.