Mortgage DSR at National Bank of Kenya

Position scope:

Reporting to the Business Development Manager - Mortgage, the Mortgage Direct Sales Representative will be responsible for acquisition and growth of sustainable Bank mortgage Business.

Key responsibilities:

• Sell retail mortgage products to bring new business and enhance existing relationships
• Sell premium accounts/ products for the mortgage customers on-boarded
• Introduce new clients as members to Bank’s developers club
• Provide excellent customer experience while interacting with customers on different channels before and after business acquisition.
• Carry out Site Inspection and construction stage visits to facilitate stage loan disbursement.
• Participate in Open Days, Bus Tours, Home Expos and all marketing initiatives aimed at growing a quality mortgage Asset book
• Prepare quality mortgage loan applications for clients for credit processing
• Official visits to developers/land  sites and Institutions for business networking and client referrals
• Provide support for customer enquiries, complaints and ensure timely escalation where required
• Carry proper documentation and Know Your Customer requirements as per stipulated standards and guidelines
• Provide loan related documents to customers and ensure to highlight the conditions to be met therein
• Prepare Site Visit call reports and present them timely.
• Gather  feedback  from customers  on Bank products and their experience
• Share business acquisition reports in a timely manner
• Continuously seek to deepen knowledge on the Bank’s offering and the Industry trends.

Position requirements

Experience, Skills & Personal Attributes:

• Excellent communication skills both oral and written
• Confident, Courageous  and self-driven
• Strong interpersonal and negotiation skills
• Honesty/ High levels of integrity
• Commercial awareness
• Ability to be an agent of change and Innovation with a strong desire to excel
• Ability to deliver set business targets and service with minimum supervision.
• Flexible and willing to travel on short notice
• Age:  above 18 years and maximum – 30 years

Job Requirements:

• A University Degree or Diploma in a Business related field or Social Sciences from a recognized institution
• Must have a minimum mean grade of C plain at O level / High School
• Experience in sales will be an added advantage
• Computer literacy  – MS Office Suite