Operations Lead-Kitchens at Ando

What You’ll Do

Lead & Inspire Teams

• Supervise, train, and mentor a team of Operations Associates.
• Build a culture of accountability, collaboration, and excellence in line with ANDO values.
• Work closely with the management team to ensure strong communication across teams.

Drive Outlet Performance

• Own key metrics including revenue, food cost, packaging cost, gross profit, prep time, delivery times, and order accuracy.
• Monitor daily and weekly performance, identifying gaps and driving improvements.

Champion Guest Experience

• Ensure every order meets our promise: less than 15 minutes prep time, less than 30 minutes delivery time, and outstanding packaging quality.
• Actively resolve customer issues and put processes in place to prevent repeats.
• Always think one step ahead to create “wow moments” for guests.

Manage Inventory & Quality

• Oversee store management, preventing stock-outs and reducing variances.
• Partner with the Culinary Lead to enforce food quality and hygiene standards.
• Ensure compliance with food safety and kitchen hygiene regulations.

Coordinate Delivery Operations

• Manage courier partners to balance supply and demand.
• Ensure no delays occur due to shortages in delivery supply.
• Maintain strong relationships with riders, motivating them to deliver with excellence.

Who You Are

• You have 2–3 years of experience in food & beverage/restaurant management, handling both front of house and kitchen operations.
• Degree in Business Administration or a related field.
• Strong leadership, communication, and problem-solving skills.
• Data-driven and organized, with an eye for efficiency and detail.
• Customer-obsessed: you understand that great food + great service = loyal guests.
• Bonus: Experience working with Nigerian cuisine.