Operations Manager at Old Mutual South Africa

About The Job

Role Overview:
This role is accountable for execution of tactical business plans at operational level through other managers and their teams. 

• The Operations Manager has oversight of key workstreams (Premium Administration, Claims Processing and New Business Processing) and ensures that day to day activities are successfully delivered. 
• The incumbent will oversee the development of business unit goals, strategies, and their implementation. 
• This individual will execute policies and procedures of the business to ensure effective running the unit.

Roles And Responsibilities / Key Results Areas:

• Accountable for execution of tactical business plans (derived from BU Strategy) at operational level.
• Manages direct (Team Leaders and Specialists) and indirect (Clerical staff) reports.
• Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, and process and customer dimensions of the business.
• Integrates decision making across all of these spectrums.
• Contributes to projects impacting on business deliverables (Delivery of level three plans).
• Makes major operational decisions within business plan.
• Provides operational and best practice context for internal environment.
• Develop and implement short, medium and long term plans for improving operations and offerings.
• Identify and set up alternative channels of collections and disbursement of premiums and claims as well as alternative channels of distribution.
• Manage relationship from new business processing team throughout the lifetime of the contract.
• Develop and maintain relationships with stakeholders (internal and external) that will improve customer experience.
• Responsible for clear and effective communication to team and business.
• Provides technical consulting services where required.
• Aligns technology to business needs

Requirements: Skills, Qualifications and Experience Required:

• University degree in Actuarial Science, business administration, or equivalent.
• A minimum of 3 to 5 years work experience in similar roles.
• ACII or Associate Actuary as an added advantage.
• Excellent understanding and familiarity with the insurance industry
• Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Ability to act with integrity, professionalism, and confidentiality.

Competencies:

• Technical Knowledge
• Ownership, Planning & Organising
• Gaining Commitment
• Decision Making
• Business Awareness
• Aligning Performance for Success
• Teamwork
• Analytical Thinking
• Problem Solving
• Negotiation
• Leadership