Operations Manager - Ride Hailing at Bolt

We're looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to help us transform the ride-hailing industry in Kenya. Your role will have a direct and tangible impact on local operations that you can see in real-time. If you're ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here's your chance! You will be reporting directly to the Country Manager, leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

Your daily adventures will include:

• Managing and supporting the operations team by defining precise local operational processes with a focus on strong operational execution and results
• Developing strategies to strengthen driver's value proposition to continually grow our supply base, performance, quality, compliance and retention
• Actively leading and/or supporting expansion across the rest of the country
• Hands-on supply management - working autonomously and taking initiatives with your team through the stages of fleet acquisition, conversion and activation
• Analysing data – you will monitor our city operations metrics to ensure marketplace health between all stakeholders Identifying trends, risks and improvement opportunities on a local level that may impact the business
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
• Taking ownership of Bolt's growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals

We are looking for:

• You have 4+ years experience in a high-growth environment.
• Experience in consulting and business development will be an added advantage.
• You have a strong sense of ownership with a hands-on approach.
• You are a hustler, not stopping after several obstacles a day.
• You are passionate about new technologies and ride-hailing.
• You are highly analytical and have a data-driven mindset with excellent numerical skills.
• You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English and Swahili.
• You are comfortable with developing analytical and decision frameworks to support your strategies and decisions.

You will get extra credits for:

• Experience in the sharing economy, transportation industry, tech, startups or a dynamic high-growth company
• Experience in product launches or running a business