Operations Trainee at Africa Management Solutions Limited (AMSOL)

Description of Job Task and Responsibilities:

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application center.
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager in execution of WB Project
• Adhere to the environment health and safety policy/objectives and guidelines of the organization

Qualifications:

• Bachelor’s degree in Business Administration or related field
• French or any other foreign language will be an added advantage
• Experience in dealing with Customers /Dealing with Diplomatic Missions / Foreign Nationals would be an added advantage
• Basic Knowledge of Computer skills
• Proficiency in MS office & good typing speed
• Adaptability and presence of mind to handle customer queries and complaints
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

Experience:

• At least 1 year experience preferably in Travel and Tourism or Service industry