We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your strategic guidance and insights based on that customers' specific goals.
Your objective is to create an empathetic relation with the customer, your daily task will be to learn about the customer and make the experience happen!
Responsibilities:
Lead InEvent’s partners through the process to ensure their certification in the InEvent product.
Deliver live sessions via InEvent’s Live Studio to partners to demonstrate the product and its capabilities
Work on design of website, registration form and Virtual Lobby to ensure the level of professionalism to the look and feel of the course
Design and maintain course outline, developing and adapting this as the InEvent features grow
May be required to develop and deliver high quality pre recorded content via the Live Studio to complement certification
Support participating partners in their queries for the duration of the certification process.
Coordinate delivery of certification from partners and ensure partners are supported in their receipt of their certification
Learn continuously about tech and platform updates.
Give constant feedback to product development and support CS and Marketing processes.
Travel may be required to a studio location.
Pre-Requisites:
Fluent English to communicate and interact with customers around the world.
Fluent German or French are differentials.
Experience with Customer Success or similar.
Experience with delivery of training or live customer support
Experience in a SaaS or tech company.
Outstanding communication skills and empathy.
Flexibility and adaptability to manage multicultural customers.
Very (very) resilient to learn continuously in a startup!
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