Pensions Administration Officer at KenGen Staff Retirement Benefits Scheme

Purpose of the Job

• The position is responsible for executing all pensions’ administration activities of the department by supporting the Senior Pensions Administration Officer.

Main Duties and Responsibilities

The duties and responsibilities are:

Operational Roles and Responsibilities

• Process the pensioners and beneficiaries’ payrolls in the DB scheme and Income Draw Down Fund.
• Attend to members, pensioners and dependants complaints/queries are to their satisfaction.
• Timely payment of benefits within RBA set timelines to caution the Scheme against litigation.
• Work with the sponsor’s insurance department to ensure timely payment of group life to dependants.
• Obtain member’s contribution schedules and salaries from the sponsor and ensure that they have been forwarded to the Senior Pensions Administration Officer for action.
• Reconciling members’ contributions monthly.
• File the Scheme’s quarterly returns with RBA before the 15th day after end of the quarter.
• Certify leavers benefits calculations and confirming accuracy of the parameters used.
• Ensure members’ and beneficiaries data is up to date and ensuring that it is highly protected.
• Participate in resolution of beneficiaries’ issues through arbitration.
• Work with the Pensions Administration Manager and Senior Pensions Administration Officer to prepare death benefits payment proposals for discussion with the Administration and Communication Committee.
• Prepare induction material for on boarding new employees of the sponsor into the scheme.
• Prepare materials for members, pensioners, and beneficiaries education programmes and conducting the same.
• Work with the Pensions Administration Manager and Senior Pensions Administration Officer to prepare the quarterly reports and papers for presentation to the Administration and Communication Committee.
• Annual preparation of certificates of existence for dissemination to pensioners and dependants.
• Process tax cards for pensioners and beneficiaries.
• Issuance of member’s statements and other materials as due.
• Prepare the logistics for the Scheme’s AGM.
• Design forms, letters and memos for the department.
• Source, analyze and champion the implementing the pensioners’ medical.
• Execute the benefits payment process for the following types of benefits Withdrawal benefits Retirement benefits
  • Death in service benefits
  • Death in retirement benefits
  • Deferred benefits
  • Transfer in/out Benefits
  • Immigrant benefits

Key Result Areas:

The job holder’s accountability areas are outlined as follows;

• Timely and accurate processing of benefits
• Reduced turnaround time for Scheme administration
• Timely and accurate payroll processing for pensioners and beneficiaries
• Successful accomplishment of the AGM’s agenda
• Weigh annual members and pensioners’ customers satisfaction score by carrying out members and pensioners survey
• Successful onboarding of new membersto the scheme in liaison with HR department
• Efficient and efficient execution of work processes as assigned from time to time.

Knowledge and Skills Required:

 The job holder must possess;

• Bachelor degree in Insurance, Business Administration, Actuarial Science or any relevant or equivalent qualifications from a recognized university
• Minimum of five (5) years’ experience in retirement benefits Scheme administration which aligns to DB Scheme, DC Scheme and the Income Draw Down Fund.
• Relevant Professional Qualifications such as ACII, AIIK or equivalent
• Familiar with the ERP process and Microsoft Office suite
• Proficient in the use of accounting systems
• Impeccable planning and budgeting skills
• Good understanding of Finance and relevant regulations on Pension Schemes
• Demonstrated leadership and supervisory skills
• Good communication, interpersonal and team-building skills.
• Posses good report writing and presentation skills.
• Ability to work under pressure
• Proven problem-solving skills and knowledge of conflict management.
• Excellent negotiation skills
• Be conversant with roles and processes of internally Administered Schemes ie DB
• Scheme, DC Scheme and the Income Draw Down Fund
• Be well-rounded in benefits calculations parameters and benefits due to members and beneficiaries from DB Scheme, DC Scheme and the Income Draw Down Fund.
• Maintain High level of confidentiality
• Be a proactive team player
• Have a high level of integrity

The deadline for submission of all applications is on or before 28th November 2025 by 5.00pm