People and Culture Operations Officer, CRRD at International Rescue Committee

Main Responsibilities

• P&C Operations and Administration
• Provide end-to-end administrative and transactional support to CRRD HQ departments, ensuring accuracy, timeliness, and efficiency in all processes.
• Complete and process required documentation on behalf of CRRD P&C HQ Partners and line managers in alignment with HR policies and procedures.
• Coordinate closely with HR Operations and Country P&C/HR Leads to ensure smooth execution of HR transactions and timely resolution of administrative matters for globally hosted staff.
• Coordinate and track monthly payroll uploads across regions, ensuring accuracy, completeness, and prompt follow-up with country offices.
• Support the recruitment process by scheduling interviews, preparing recruitment documents, and ensuring all necessary approvals and paperwork are in place.
• Facilitate onboarding and offboarding processes for CRRD HQ staff, including preparation of induction materials, access setup, and exit documentation.
• Develop and maintain HR files, trackers, and templates in an organized, secure, and accessible format. Maintain organized and up-to-date records of HR transactions, staff files, and related documentation in relevant systems and shared drives.
• Partner with HR Operations, Recruitment, Benefits, and Compensation teams to resolve data or process issues.
• Ensure the CRRD P&C Library is regularly updated with all relevant information, reports, and tools for easy staff access.
• Monitor deadlines and follow up on pending actions to ensure timely completion of HR-related requests.
• Contribute to improving administrative systems and processes to strengthen operational efficiency within CRRD HQ.
• Coordination and Communication
• Support in scheduling, organizing, and hosting P&C meetings across time zones via Teams, including breakout room management and technical support. Draft and circulate clear, well-written Minutes of Meetings, ensuring timely follow-up on key actions when necessary.
• When needed, support the CRRD P&C HQ and OE in drafting communication materials (i.e. announcements, visual contents, etc.) on various priorities and topics.
• Support in the design, creation and maintenance of tools, templates, surveys and activities that promote recognition and effective engagement among CRRD P&C Leadership Team.
• Manage and regularly update the Country Director Onboarding page on RescueNet, ensuring content remains current, user-friendly, and aligned with organizational onboarding standards.
• Data and Analytical Support
• Support HR data management, reporting, and analysis to identify trends and improvement areas.
• Review data and ensure accuracy and consistency across systems and dashboards.

Key Working Relationships

• Position Reports to:  
• Director, People & Culture, Planning & Operational Excellence 
• Position directly Supervises: 
• None

Key Internal Contacts: 

• Director, People & Culture - CRRD HQ 
• Director, People & Culture – AMU
• Director, People & Culture - Emergency unit

Qualifications and Experience

• Bachelor’s degree in human resources, Business Administration, Communications, or related field, or equivalent experience.
• 2 years of experience in HR, People and Culture operations, or administrative coordination (experience in international NGOs or complex organizations preferred).
• Strong organizational and analytical skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills with strong attention to detail.
• Demonstrated creativity and comfort using digital tools for engagement (Kudo Boards, Canvas, MS Forms, SharePoint, PowerPoint).
• High proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Teams, Forms, Outlook).
• Experience using collaboration platforms and HRIS systems (Workday, or similar) is an asset.
• Strong interpersonal skills and ability to communicate effectively with diverse, international teams.
• Client-service oriented, proactive, and adaptable in a fast-paced environment.
• Demonstrated creativity in P&C engagement and communication initiatives.
• Experience preparing visually engaging HR or P&C materials.
• Familiarity with the use of AI tools to enhance efficiency and creativity in HR processes (e.g., drafting communications, data analysis, or report generation).
• Understanding of ethical and responsible AI use in the workplace, particularly in areas related to personal information, confidentiality and other key HR matters.
• Curiosity and openness to exploring new technologies, including generative AI, to support continuous improvement and innovation in P&C practices.