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  • Posted: Mar 14, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    About Moove Moove is on a mission to make Africa and other emerging markets more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African ci...
    Read more about this company


    Product Operations Analyst

    About The Job

    About The Role
    Offer Level 2 customer support to market customer success teams on technical or product issues that cannot be handled and closed on first contact by customer success teams- Bridge between product, data, and technical teams.

    What You’ll Be Doing:

    • App customer acquisition and scale up (grow App customer numbers in the market).
    • Retention of customers using the application (manage churn)
    • Run customer feedback and NPS surveys for the app and future Fintech products, and give recommendations to product managers on feature improvements and feature requests.
    • Training and proactive management of onboarded customers( app users).
    • Training and support of internal users utilizing products within the product portfolio.
    • Conduct market research together with the product managers on app features.
    • Carry out Product testing with a product manager, and technical teams at various implementation stages of app features for the market
    • Drive Process improvements for products in use by both internal and external customers.

    What You Will Need For This Position:

    • 2+ years of experience working on products as a Product Support Specialist, Analyst, or Customer Support Specialist
    • Working with cross-functional teams of engineers, product managers and analysts to create significant value and impact for customers
    • Experiencing conducting market/user research
    • Segmenting customers, running multiple tests (eg. multivariat), tracking user behaviour, as well as prioritizing and managing your teams’ backlogs
    • Experience working on no-code products e.g. Google Forms
    • Experience navigating the added complexity of working across geographies in a rapidly expanding global business, and in a heavily remote collaboration environment
    • Customer service skills
    • Strong analytical skills
    • Problem-solving and critical-thinking skills
    • Excellent interpersonal skills
    • Attention to detail
    • Advanced English language skills (our primary common language across geographies)
    • Fintech start-up experience beneficial

    Who You'll Be Working with:

    • Directly reporting to our Senior Business Process Manager, and closely working with our ProductTeam.

    Method of Application

    Interested and qualified? Go to Moove on to apply

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