Program Associate at Living Goods

Purpose of role:

• The position will coordinate several cross-team activities to improve the operational effectiveness of the program shared service team vis a vis other departments and to maximize its impact on the organization goal.

Key Responsibilities:

Program coordination:

• Coordinate Program Steering Committee- work plan development, agenda planning, scheduling, follow up on action items.
• Coordinate quarterly program deep dive reviews and contribute to performance improvement-document feedback, track and follow up action items with country program teams.
• Coordinate relevant Technical Working Groups - agenda planning, scheduling, follow-up on action items.
• Contribute to streamlining the decision-making process by championing RAPID, driving its adoption and supporting its implementation through the Program Steer Co.
• Ensure enhanced collaboration between Global program and Country program teams by fostering engagement.

Knowledge Management, research, and documentation:

• Serve as Knowledge Management focal point for the Program Share Service team ensuring internal and external documents are properly stored, shared, and archived.
• Contribute to development and operationalization of Knowledge management framework and drive adoption of knowledge management best practices and use of knowledge management tools.
• Maintain and organize a central program documentation repository by keeping files up-to-date, accurate and appropriately stored.
• Develop and edit briefings, memos, and presentations.
• Coordinate for development and dissemination of periodic reports and analysis.
• Organize and coordinate dissemination events whether internal or external.
• Provide adhoc research support for the department.

Operational and Admin support:

• Coordinate Program Shared Service team activities and provide administrative support to subunits (Program Strategy and Excellence, Global Health, Performance Evidence and Insights, Strategic Innovations).
• Organize team meetings and retreats.
• Plan and coordinate participatory workshops and meetings.
• Plan and coordinate project implementation activities and field visits.
• Plan and coordinate team travel.
• Prepare expense reports, purchase orders, and other financial reports.  

Qualifications & Experience Required

• Diploma or bachelor’s degree in development studies, Community Health, Nursing, or related field and 4 to 6 years of relevant working experience.

Competencies & Attributes:

• Must possess good interpersonal skills and the ability to handle and prevail in diverse situations and a sharp analytical focus to find solutions.
• Effective written and verbal communication with the ability to engage various levels of technical and non-technical stakeholders for communicating, brainstorming, designing, and rollout digital health solutions and interventions.
• Demonstrated ability to multi-task and thrive in a fast-paced dynamic and diverse environment and ability to work with limited information.
• Strong command of written and spoken English with the ability to articulate views and ideas in a clear and precise manner across spoken and written modes of communication.
• Expertise in MS Office tools such as Word and PowerPoint would be strongly preferred.
• Demonstrated skills in planning, coordination, and monitoring.
• Understanding of programming is a plus.
• Bilingual in French is a plus.