Project Manager at Teleperformance Kenya

Responsibilities

• Project manager multiple small to medium scale projects from scoping through to implementation and roll out.
• Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support.
• Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects.
• Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client’s community.
• Play an active role by contributing to improving policies, product, process and support system solutions.

Recommended Qualifications

• 3+ years Project Management experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects.
• Current Prince 2 Practitioner qualification (Agile qualification preferred)
• Degree in Project Management or equivalent
• Must have experience of sole responsibility for end-to-end project delivery within a Contact Centre or similar environment
• Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment.
• Ability to work in a fast-paced environment with minimal guidance.
• Experience working with internal/ external stakeholders in multiple geographic regions.
• Ability work autonomously, seeking permission to proceed as required from Internal and External stakeholders.
• Confident with managing changing requirements, able to action rapid impact analysis and make recommendations.
• Proven delivery of cross functional projects, ideally including over £1m initiatives
• Experience of operational improvement projects, TUPE, IT application development and deployment projects, telephony projects
• Strong Prince2 methodology (Planning, Governance, Reporting), experience of Agile.
• Strong Risk and Issues Management and reporting
• Able to demonstrate strong IT skills, including MS Office, MS Project and MS Visio.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.