QSSK-SRB-RM-Restaurant Manager at Q-Sourcing Servtec Group

Job Role Description

We are looking for a Restaurant Manager, a Restaurant manager for one of our high-end Restaurants. The ideal candidate will be responsible for ensuring the smooth, efficient, and profitable operation of the restaurant. He/she will also ensure that the restaurant and kitchen are operated in conformity with the highest possible professional standards.

Key Roles And Responsibilities

• Management and Leadership:
• Lead, train, and motivate the service team.
• Conduct daily briefings to facilitate communication, training, and policy updates.
• Schedule staff rotations and duties, arranging extra help as needed.
• Maintain discipline and conduct staff appraisals.
• Resolve guest and staff complaints and grievances.
• Represent the restaurant in Food and Beverage meetings.
• Check mise-en-scene and mise-en-place done by the team.
• Operations Coordination
• Coordinate with the chef for menu offers and operational coordination.
• Coordinate with other departments for the smooth supply of operational supplies.
• Oversee inventory of service equipment, cutlery, crockery, and glassware.
• Check the restaurant for maintenance issues and resolve them.
• Ensure the safety and hygiene of the restaurant.
• Responsible for proper billing and cash recovery for services rendered.
• Meet and greet guests, building a personal guest database.
• Coordinate with Kitchen, Stewarding, Housekeeping, Accounts, Engineering, and Security departments for various operational matters.
• Develop innovative ways to boost restaurant sales.
• Customer Service and Training
• Train the team to provide excellent customer service.
• Ensure staff have thorough knowledge of food and beverage offerings and SOPs.
• Analyze bar stock profitability and make recommendations.
• Conduct regular appraisals of the F & B staff.
• Coordinate the operations of various sections of the main restaurant.
• Handle guest and staff complaints and take corrective measures.
• Suggest improvements to the Food & Beverage Services Manager.
• Work with the team to meet sales targets and ensure customer satisfaction.
• Fulfill any other duties delegated by the General Manager.

Qualifications And Education Required

• Relevant Degree/ diploma.
• The ideal candidate must have a minimum of 3 years of management experience in a fine dining setup.
• 3 Years of working experience as a Restaurant Manager.
• Customer service-oriented with a positive can-do attitude.
• Excellent leadership and team-building skills.
• Extensive knowledge and passion for food, beverage, and industry trends. Capable of effectively and efficiently delegating multiple tasks Well-organized and detailed-oriented Have a high degree of emotional intelligence and self-confidence.
• Be able to remain rational and calm under pressure. Be able to stand or walk for an extended period.
• Application procedure: