Regional Field Manager - Busia at Living Goods

Purpose of role

• To lead and manage the performance & operations of all branches and represent Living Goods in the learning site. We are looking for a Regional Field Manager who is a passionate public health professional with a track record managing field-based public health programs and with knowledge of innovative ways to increase knowledge, demand, and targeted coverage of child and maternal services through the community health worker. The ability to collaboratively manage projects from beginning to end is key, as well as having strong people skills to maintain strong relationships with internal and external stakeholders.

Key Responsibilities

• Contribute to LG strategy/Plans/Big Wins/Goals through regular team meetings and/or own initiatives.
• Help in the formulation of the agenda, create content on relevant topics, and lead sections of the CHM Meetings.
• Lead the development of the learning site Big Wins/Goals.
• Guide branch teams in planning monthly activities.
• Monitor branch KPIs using a dashboard and other tools and support branch teams address performance challenges.
• Ensure that the county, branches, and individuals achieve set targets in the different Key Result areas.
• Monitor inventory management across the branches, including shrink remedial plans.
• Liaise with the HQ-based teams to ensure efficient operations in the branches.
• Provide leadership to the community health managers building a highly efficient and effective team.
• Provide supportive supervision to branch teams in the region both face to face and remotely for example through conducting joint field activities with all branch team members to observe interactions between Community Health Workers, clients, and branch teams.
• Coach Community Health Managers to improve individual and team performance.
• Support the professional development of branch team members.
• Coach, guide, and ascertain the progress of all Branches.
• Proactively work with branch teams to meet key KPIs through brainstorming problems, identifying areas for improvement, bring in new ideas for testing to the innovations committee.
• Coordinate the staffing process of the county field operations team which includes recruiting, organizing, and leading the Branch teams.
• Mediate and resolve disputes and Disciplinary issues.
• Enforce branches’ compliance with all LG policies and procedures.
• Manage the credit, consignment, and other finance processes across the county.
• Spot check, audit and periodically help branch team members in inventory management including formulation and follow-up of monthly shrink remedial plans.
• Coordinate design and monitor implementation of quality improvement action plans across branches.
• Represent LG at the county, sub-county, and CU levels when required.
• Lead collaboration with County CHMT leaders, Subcounty leaders, Health facilities, and Implementing partners.
• Guide the branch team regarding the selection of the right CUs, recruitment approach, setting the right expectations for the base training, and preparedness for new cohorts, which can include branch setup, targeting, and household supervision.
• Submit timely and accurate reports like Requisitions and Expense Reports, for the county and for self, Monthly.
• Responsible for Performance Drivers and Restraints, Quality Action Plans, Cash Reconciliation Reports, and Remedial Shrink action plans.

Qualifications & Experience :

• Bachelor’s degree in Business Administration, Public Health, or a related field.
• Project Management Qualification
• Minimum of Seven (7) years relevant experience in a similar organization with two (2) at the supervisory level.
• Entrepreneurial spirit and drive for results.
• Self-drive with ability to work under minimum supervision.
• Exceptional natural leader with strong interpersonal, communication and innovative skills.
• Should be flexible and willing to travel across Kenya and periodically stay up-country.
• Good computer and analytical skills a must.

Technical Expertise

• Thinks several steps ahead to anticipate likely outcomes and decide on the best course of action.
• Clearly understands operational strategy and objectives and linkages to organizational strategy.
• Manages programs/projects to ensure all team members are fully deployed and skills are matched to the project requirements.
• Strong management orientation and high levels of integrity.
• Ability to communicate inside and outside the organization and make a formal presentation.
• Bilingual with French as a desirable language.