Relationship Manager – Commercial Banking (Nairobi and Mombasa) at DIB Bank Kenya Limited (DIBBKE)

Job Purpose

The job holder will develop the sales plans in line with the overall Commercial Business Plans and the business plans of different customers managed by the Commercial Banking segment. Additionally, he/she will ensure that product revenue and profitability targets are achieved / exceeded.

Key Responsibilities

• Ensuring that product revenue and profitability targets are achieved / exceeded by understanding the customer’s business and anticipating the requirements through a consultative selling process.
• Matching the customer’s needs with product capabilities through presentation of tailored demonstrations and proposals.
• Negotiating/renegotiating terms and conditions with customers to maximize revenue and profitability.
• To identify opportunities for cross-selling and referrals to other Banking lines through developing a good understanding of client needs
• Providing structured solutions to meet the specific cash management requirements of our customers and prospects.
• Undertaking a disciplined product-oriented sales management process while monitoring, tracking, and reporting on sales activity on a periodic basis and ensuring action is taken to meet sales targets.
• Assisting product management and development in strategic product rollouts.
• Support customers’ seeds, trends, and product/market intelligence for new product developments/enhancements, strengthening competitive position.
• Facilitate customer service issues and ensure a high level of post sales service is always made available to the clients.
• Any other duties may be assigned by the team leader from time to time.

Job Specification

• Bachelor’s degree in Business Management or related field from a recognized university.
• Minimum of Seven (7) Years Banking experience with at least 3 years in business development for Corporate/commercial segment.
• Excellent financial acumen & analytical thinking skills
• Excellent sales and marketing skills
• Strong interpersonal skills
• In depth knowledge of commercial banking products
• Excellent sales and marketing skills
• Sharia Foundations & principles of Islamic finance will be an added advantage.